Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
Middle East Airlines - Air Liban receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers criticize the airline for poor customer service, highlighting rude staff and frustrating check-in experiences.
Complaints about high fees, such as exorbitant charges for minor name changes, further contribute to negative sentiments. However, there are positive remarks about the airline's service, with some customers praising specific staff members for their helpfulness and professionalism. Reviewers note that the airline has provided good service during challenging times, and some describe their flights as pleasant. Despite these positive experiences, the overwhelming majority of feedback reflects frustration and disappointment. Overall, Middle East Airlines struggles to maintain a favorable reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 3.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you for your good service”
“The customer service is awful, and the staff are incredibly rude”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Middle East Airlines - Air Liban is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.1).
55 reviews of Middle East Airlines - Air Liban. Filter by what matters to you.
Thank you for your good service. I'm grateful for Karen and her kind help when I was trying to get tickets for me and my daughter. I thought it will be difficult to get hold of MEA from UK, but you made my experience easy.
I came to the MEA office to confirm my flight with my dog as things were full and I was having a hard time confirming him on my flight, Karen was the savior of the day, she managed to help confirm the flight at a time when things were looking almost impossible. I’m extremely grateful for her help and couldn’t recommend the MEA team in the London office more! Super helpful and professional! Thank you!
The UK MEA office service is excellent. Greta helped us with managing our bookings and rescheduling during a very busy period. She did her absolute best to support us with our questions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Best Airline I have used MEA over 50 times from CPH to BEY and there has never been any problem or issue. They always arrived on time, the staff at check in and crew onboard are always professional and friendly ! The price for a flight from CPH to BEY is the lowest compared to other airlines but the service is on top level ! The food is some of the best food you can get on a middle class airliner The infotainment system onboard the flight is very good and have some of the newest cinema films! I will continue to travel with MEA !
MEA has been incredibly supportive to my family during this time that we can’t fly home and flexible with the ticket, they picked up the phone very quickly and they had no trouble changing our ticket and didn’t even charge us. Thank you MEA.
I had a major issue with my ticket! which i bought from a random app! I called middle east call center, Nadine (lebanon call center) assisted me in the best possible way, resolved my issue in such ease and delicacy! Thank you Nadine you are a gem! Which deserved to be pointed out in the cyber world. Middle east keep recruiting excellent employees! Your clients wont be dissapointed! This woman deserves a raise.
First time we take this airline from London, brand new planes and amazing food. On the way back our 4 year old daughter left her panda bear bag on the plane. A lovely staff member called us up the next day to tell us it is being held at their offices. The bag had little value but meant the world to our daughter. Anese from MEA brought the bag out of the airport and agreed to meet us on his route home to avoid the hassle of coming to the airport. Couldn’t rate them more , very impressed and suprised by the quality of the service and this airline in general.
Amazing! Online check in was the best I had ever seen. Filled with profession and easiness. They would always notify me on my phone in case something changes e.g gate number etc. Loved the entertainment set up, pilots were extremely kind. 10/10! Airline should be set to 5 stars.
Die beste Fluglinien, die Piloten hatten große Erfahrung, durch ein gedeckt wetter Luft und Regen waren ganz vorsichtig, die Hostessensind nett, hilfsbereit, kümmert für die Passagieren , dass Essen war lecker vielfältig, (economie),, ich Empfehle die MEA airlines für alle , und wir fliegen wieder gerne mit ,, ich gebe fünf Sterne da diese Flüge verdient das,, wir fahren von der Schweiz nach Malpensa für die MEA airlines
Middle East airlines through my experience is the best airline I have dealt with in terms of customer service and customer oriented mindset. Their call center is the fastest and most flexible in terms of booking compared for example to expedia, Emirates, or Turkish Airlines, I have changed my flight with a call time of 7 minutes compared to 54 min, 1 hour 13 min, and 34 min for Expedia, Emirates, and Turkish Airlines respectively. In addition for cancelled tickets you can by one click refund your ticket via the website and you receive your money in 2 working days. Outstanding service, nothing close to it. Another situation I was faced with is changing my flight to same day before 4 hours from flight time and again this was very simple and possible. Outstanding, keep it up.
I had a trip planned three days ago and flights were cancelled. His experience is this not about their hard product but instead the response and management of the company in this time of crisis. This far MEA is the only company that as confirmed reimbursement to me in less than 24hours. The others (I had several bookings) either offer miles or coupons instead of refund and some even consider they are entitled to keep part of the ticket price for them even though no service is provided and the booking was canceled on time... so big thumbs up for MEA very professional and reactive crisis management and customer care.
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
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