Middle East Airlines - Air Liban
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Poor check-in experience.
Today, I flew with Middle East Airlines from London Heathrow (LHR) to Beirut (BEY), and unfortunately, my experience at check-in left me extremely frustrated and disappointed. Upon arriving at the check-in counter, I handed over my British passport to the staff member, Mohammad Khan. My trip was only for 6 days, and as a British passport holder, I was well within my rights to travel without needing to provide any additional documentation. However, Mr. Khan insisted on asking for another nationality passport, which I legally did not need to present. His persistence and refusal to accept my valid travel documents were not only unnecessary but also deeply frustrating. The situation escalated as he continued to press for documentation that was irrelevant to my travel. This left me feeling disrespected and unfairly treated. It’s concerning that a staff member would disregard standard procedures and create unnecessary stress for a passenger. I couldn’t help but feel that there might have been an underlying bias or prejudice in his behavior, which is completely unacceptable. While the flight itself was fine, this negative interaction at check-in overshadowed the start of my journey. I left the counter feeling angry and disheartened by the lack of professionalism and courtesy displayed by Mr. Khan. I hope Middle East Airlines takes this feedback seriously and ensures that their staff are properly trained to handle passengers with respect and in accordance with travel regulations. No one should have to endure such treatment, especially when they are following the rules.