
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
Middle East Airlines - Air Liban receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers criticize the airline for poor customer service, highlighting rude staff and frustrating check-in experiences.
Complaints about high fees, such as exorbitant charges for minor name changes, further contribute to negative sentiments. However, there are positive remarks about the airline's service, with some customers praising specific staff members for their helpfulness and professionalism. Reviewers note that the airline has provided good service during challenging times, and some describe their flights as pleasant. Despite these positive experiences, the overwhelming majority of feedback reflects frustration and disappointment. Overall, Middle East Airlines struggles to maintain a favorable reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 3.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you for your good service”
“The customer service is awful, and the staff are incredibly rude”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Middle East Airlines - Air Liban is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.1).
55 reviews of Middle East Airlines - Air Liban. Filter by what matters to you.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
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