Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
Middle East Airlines - Air Liban receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers criticize the airline for poor customer service, highlighting rude staff and frustrating check-in experiences.
Complaints about high fees, such as exorbitant charges for minor name changes, further contribute to negative sentiments. However, there are positive remarks about the airline's service, with some customers praising specific staff members for their helpfulness and professionalism. Reviewers note that the airline has provided good service during challenging times, and some describe their flights as pleasant. Despite these positive experiences, the overwhelming majority of feedback reflects frustration and disappointment. Overall, Middle East Airlines struggles to maintain a favorable reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 3.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you for your good service”
“The customer service is awful, and the staff are incredibly rude”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Middle East Airlines - Air Liban is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.1).
55 reviews of Middle East Airlines - Air Liban. Filter by what matters to you.
It was horrible! I was wated for more then 15 hours and then they told us that the flight delay for five more hours. I think this is just unacceptable. We were in dubai so it was comfortable to wayt in the airport but I missed my beirut bus because of this and i already preorder my tickets.
Just a fine service a would say. Though MEA is kind of expensive and they like to apply penalties and fees here and there. Last time I had to pay 50$ charge for a punctuation mistake on my name. Other time I had to few more bucks for conversion from EUR to USD because i was booking from Lebanon. Honestly if there are other choices available, i would go for other companies.
Good food, good seat spaces but their prices are overpriced. I missed my flight in September that I wanted to re use in December so I payed the penalty but I should have know that I shouldn't since it wouldn't get me anywhere there another set of fees until you could use your unused ticker REBOOKING FEES?? BUT I ALREADY PAID PENALTY! So it would cost me $1000 just for oneway ticket while using my old ticket. THIS IS THEFT.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Hello, My mother had flight from Cameroon to Cyprus connecting with MEA through Cairo-Egypt. Her two bags were delayed for all her stay of 12 days in Cyprus. Even tho we reported the delayed bags from her arrival, and then made a daily follow-up, we could not have any proper response from the company until the last days of her return to Cameroon. And just one bag has been recovered. The second one with expensive goods and food has been destroyed by the customs. After 5 days of delayed bags, we made a complaint for damage caused, and until the present date, noting has been responded to it. We have to say that this experience is one of the worst we have had.
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
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