Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
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Website
www.lycamobile.co.ukAll reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
P
Paweł
US
I had a very disappointing experience…
I had a very disappointing experience with Lycamobile UK. Before my holiday in London, I purchased 4 eSIMs to use mobile internet during my stay. Two of them couldn’t be activated due to technical errors, so I had to buy two more. Unfortunately, I didn't notice that the plans were set to auto-renew, and I was charged again for all 2 cards — even the ones that never worked. Since I'm no longer in the UK, I can't log in to my Lycamobile account to cancel the subscriptions — the app sends verification codes via SMS, but Lycamobile numbers don’t work outside the UK. I reached out to customer service via email, explained everything in detail, and even attached proof of payment. It's been weeks and I never received any reply. This lack of response and support is unacceptable. I lost money for a service I’m not using, with no way to stop it or even speak to someone. I strongly advise others to think twice before choosing Lycamobile.
Date of experience: July 7, 2025
c
customer
US
Low price hides appalling service and coverage
From the get go the service coverage was awful, and the customer service worse. Several calls to technical support to try and resolve the issue, were I think, designed to get me beyond my cooling off period meaning I had to buy my way out of the contract. A truly terrible experience that I would urge people to avoid. The price may be great, but all that glistens isn't gold. Follow up. After their request for more information, which was supplied, I haven't heard anything, other than a request for more more for an already settled bill. Don't know why I expected anything else. Truly awful customer service. Sadly it's not possible to leave anything less than one star, which is a shame because they really haven't earned it.
Date of experience: July 6, 2025
LW
Great provider!
I have been with lycamobile for a few months now and they have been great never had to call customer service and the plans are cheap and use reliable towers would recommend. :)
Date of experience: July 5, 2025
WI
The worst customer service ever received
The worst service ever received. 3 hrs on the phone yesterday over the space of 5 calls only to be “transfered to pay monthly” which never answers and goes dead. All i want to do is port my number and i cannot get any help whatsoever. The foreign people manning the helpdesk dont even talk over the phone. They stay silent saying the phone is breaking up when its clearly not. No customer service. If no help within the next few days am deleting lyca completely. This is utterly unacceptable to see the same terrible frustrating practices and complaints on facebook 7 years ago still happening today in 2025. I am making a video for youtube . These practices over 7 years have to come out in the open. So frustrating!!
Date of experience: July 5, 2025
MM
No sim cards. No help
Bought sim cards. They were posted and "delivered" - just not to my address. I emailed back immediately but a week later I haven't even received an acknowledgement, let alone the sim cards I paid for. Summary - took my money and ran. Won't ever think about this company again!
Date of experience: July 5, 2025
NO
subscribing to Lycamobile was worst…
subscribing to Lycamobile was worst decision i ever made. absolutely awful from day 1. so bad i was willing to pay to be rid of them
Date of experience: July 4, 2025
D
David
US
My plan came to the end then went up…
My plan came to the end then went up over double the price without telling me. Phoned customer service when I eventually got through told them I told them I wasn't messaged of my bill was going up by thar much so cancelled it. Was told going to refund me my money it would take around 14 days now over 21 days no refund an have being trying to get through to them but to no avail.
Date of experience: July 4, 2025
sb
Spoke to Kat today to sort out my data…
Spoke to Kat today to sort out my data plan for travelling to Morocco and it was a quick response and dealt with many thanks
Date of experience: July 4, 2025
ML
Would rate 0 if I could
Would rate 0 if I could Ordered esim and received a number that's still being used by some random dude in Telegram I log on to telegram and he's still there - the only reason I got a Lyca esim was to use Telegram They won't refund me or change the number as the sim has apparently been inactive and I tried to explain, dude only uses wifi for his Telegram and the UK NUMBER STAY AWAY FROM LYCA MOBILE! BAD SERVICE
Date of experience: July 3, 2025
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