Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

M

Mic

5 out of 5 stars
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

I

IK

1 out of 5 stars
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

N

Nigel

5 out of 5 stars
Good service I'm happy 😊

Good service I'm happy 😊

c

customer

1 out of 5 stars
Ordered but never received package

Ordered but never received package

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Showing 151 - 160 of 996 reviews
Af
5 out of 5 stars

I had lost my phone and the customer…

I had lost my phone and the customer adviser Anthony went the extra mile by registering my SIM card and then do the swap for me in order to not loose my old number. Thank you so much for your service.

Date of experience: July 8, 2025

DB
5 out of 5 stars

Russell was very helpful today

Russell was very helpful today. He really was patient and got to the route of the problem quickly. He has tried to arrange a refund for the un needed bundle. The system was confusing for me and I have been paying for something I was not using. I wish all the months could be refunded but apparently only the most recent one can be refunded.

Date of experience: July 8, 2025

RW
1 out of 5 stars

I'm very unhappy because I have to keep…

I'm very unhappy because I have to keep chasing and calling them to ask for my old SIM card. Please all my paperwork are attached to that number unable to have access with the SIM card because I lost a number and now I'm gonna say that lyca mobile have lost a faithful client.

Date of experience: July 8, 2025

P
1 out of 5 stars

Horrendous customer support

Will try to keep it short 1. Data package barely worked while i was in the UK which was disappointing. Was honestly not really even worth having. 2. It wouldn’t let me cancel the plan on the application or online so i’ve been contacting support. Took their time replying, shocked as they waited until the next billing cycle to do it. so now this is the 3rd time i’ve been charged £25 for something i’ve not used. I’ll gladly take this down if a member of the team sees this, and decides to just deactivate it for me. I don’t want not questions more than i’ve already answered. Just deactivate it.

Date of experience: July 8, 2025

L
1 out of 5 stars

Arnaque à fuir!!

Arnaque à fuir!!! Je me suis prélevé deux fois 49 euros sens mon autorisation, je les ai contacté par mail on me répond en me demandant des renseignements qu’il on déjà j’attend toujours la réponse et aujourd’hui je vois qu’on me prélève à nouveau 49euro c inadmissible

Date of experience: July 7, 2025

V
1 out of 5 stars

I purchase the two SIM online it was…

I purchase the two SIM online it was working driving towards Europe, time I got to Switzerland internet stop working and I cannot able to get any data usage after that or any email or text message. Very disappointed.

Date of experience: July 7, 2025

GG
1 out of 5 stars

Did not sign up for auto renewal as my…

Did not sign up for auto renewal as my friend got me the sim, contacted them by phone 4 times i had to call them as they kept forwarding me to the wrong department! I finally got through explaining my situation and plus how there signal is very bad which they are aware of. I told them to cancel the contract within the cooling period,they agreed and emailed me its a success its canceled! So why to this day then further money has came out of my account,?? And again I call and email them I want a refund! They are still not only demanding 20 pounds but threatening me they will bar the line and telling me my credit will be effected. Absolutely disgusting company and there is NO 'customer service' Avoid at all cost!! NO INTEGRITY JUST WANT YOUR MONEY! Gem

Date of experience: July 7, 2025

f
1 out of 5 stars

I took out a monthly contract with…

I took out a monthly contract with Lyca mobile on the 8th june which was £11 for the first month then £22 after but I am not happy with reception and data I am getting so I contacted customer services and told them I wanted to cancel, I then received an email confirming that it was being cancelled was told that under the T&C I needed to give 30 notice and I received an email stating this but since the I have received another email telling me that they will take £30.51 from my account on 19 july so again I called customer services and was told that my contract will not end until 5th AUG, but I am very sceptical that this will happen, and fully expect them to truy to get more money from my account.

Date of experience: July 7, 2025

MJ
5 out of 5 stars

Excellent customer service by Nashly

I was attended to by Nashly. She was patient, polite, attentive and eager to help. After the call, I was more than satisfied. Thumbs up, Ms. Nashly!

Date of experience: July 7, 2025

AR
1 out of 5 stars

I have 2 SIM only pay monthly with…

I have 2 SIM only pay monthly with Lycamobile first one was 10gb a month suddenly they dropped to 5gb without any explanation while the deal was for 10gb a month ,and my second SIM is a 12 month plan for £10 a month with £0 spending cap on it this one as well was over charged £7.85 over original price and no explanation also there is no customer service they pick up and transferred to another department over 1 hour no one pick up this company is a SCUM Avoid pay a few £ extra buy the SIM elsewhere.

Date of experience: July 7, 2025

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