Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
RI
Not user friendly at all
I have made 3 separate purchases to top up on the physical SIM I installed into my phone. I have not yet been able to use the number at all. I still have money on it and yet cannot use it. I would appreciate an email to help me avail of the service I have paid for.
Date of experience: July 19, 2025
JR
Abysmal service for internet,phone and customer service.
Abysmal service for internet, phone and customer service. Best avoided unless you're a sadomasochist. Pay the extra to get a decent service from another EE provider. This has been my worst experience with a network provider.
Date of experience: July 19, 2025
MK
Avoid Avoid Avoid
A huge mistake to go from Vodafone to Lyca mobile. Charged me for two plans for the best part of a year and owe me £70. Emailed bank statements three times and still no refund. Numerous service issues and no 5G. Paid £10 two days ago and no service at all, absolutely criminal and a waste of my time.
Date of experience: July 19, 2025
c
customer
US
"UK Plan Unlimited" but Internet is Not Working
I recently purchased a SIM card with the "UK Plan Unlimited" internet bundle, but my mobile data is not working at all. When I open the app, it shows that I don't have any active plan, even though I paid for the unlimited plan. I contacted customer support by phone and explained the issue, but nothing has been resolved. I'm very disappointed with the lack of assistance and the fact that I'm paying for a service that I'm not receiving.
Date of experience: July 19, 2025
HK
Payment and random bill reminders
Have been using this for a few months but have had a couple issues that up to now have always been sorted Direct debit set up and has always worked this month LYCA have kept sending reminders to pay early stupidly so not wanting to loose contact paid early Today you’ve taken a direct debit as well so this means I’ve paid £20 this month instead of £10 Spoke with customer services and was assured this wouldn’t happen Unimpressed Spoke with customer services this morning she tells me next month ignore the random requests for payment and my direct debit payment will not be actioned time will tell!
Date of experience: July 19, 2025
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