Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

I
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

N
Good service I'm happy 😊

Good service I'm happy 😊

c
Ordered but never received package

Ordered but never received package

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
JF
1 out of 5 stars

ABSOLUTE TRASH

I never got the pre-paid SIM card, even after I waited for 30 minutes to talk to the agent and 40 minutes trying to talk to their online agents. This is absolutely TRASH. Wouldn't recommened it AT ALL.

Date of experience: April 13, 2025

N
1 out of 5 stars

no customer service

i bought uk plan smart. after successful esim activation it appeared that i couldn't make or receive any phone calls, sms or mobile data. no ussd code worked. in addition i couldn't login to my lyca mobile account on a website because in order to reset the password, which i didn't receive, i had to receive sms with one-time code. i tried to contact lyca mobile using the only available contact channel, the chat, for a few days with no success. there was also uk phone option, but as i mentioned, i couldn't make any phone calls. i asked revolut for a refund where i described the problem in detail. lyca mobile disagreed, saying that everything was fine on their site. i replied describing the problem more. after my last message, they didn't reply, so i won the case and got my money back

Date of experience: April 13, 2025

m
5 out of 5 stars

All was good

All was good. Easy to order, cheap call rates.

Date of experience: April 13, 2025

AS
5 out of 5 stars

all good experience

all good experience

Date of experience: April 13, 2025

ML
5 out of 5 stars

Speedy delivery

Speedy delivery

Date of experience: April 13, 2025

c
1 out of 5 stars

Didn’t get my problem sorted.

Didn’t get my problem sorted.

Date of experience: April 12, 2025

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