Straight forward very easy to complete…
Straight forward very easy to complete fully satisfied customer great customer service thanks

Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
Geoffrey Insurance receives a generally positive reception from customers, with many praising the competitive pricing and straightforward process for obtaining insurance. Reviewers frequently highlight the ease of navigating the website and the simplicity of managing policies, often noting that the entire process can be completed quickly.
However, some customers express dissatisfaction with the company's handling of policy cancellations and high administrative fees, particularly when selling a vehicle. Complaints about customer service also emerge, with a few individuals reporting frustrating experiences when trying to resolve issues. Despite these concerns, the majority of reviews reflect a favorable view of Geoffrey Insurance, emphasizing its affordability and user-friendly approach.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.0 | 6 |
| Aug 25 | 3.9 | 38 |
| Sep 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very good deal on car insurance”
“Do not use this company unless you mind paying extortionate admin fees if you need to change anything on the insuranc...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Geoffrey Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.6).
60 reviews of Geoffrey Insurance. Filter by what matters to you.
Straight forward very easy to complete fully satisfied customer great customer service thanks
Best price and quick sorted
Easy to deal with excellent prices very happy would recommend.
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Great service getting car insurance, very happy.
Trying to deal with an insurance claim, they are the worse insurance company ive ever used. My husband spent 4 hours trying to deal with them for one of the staff members to tell him to go f himself and hang up! Shocking behaviour. A complaint has been raised and they have 3 days to respond and then I will be contacting the Financial Ombudsman!
Avoid this insurance company at all costs!!! Granted was late paying my last install, so had agreed date to go on live chat and pay outstanding amount (this was the last month of my insurance) went on live chat said please debit my card with what i owe to close down my insurance which they did. I get a letter a few months after form a debt collector for £20!! after questioning i found out its late payment charge. I have of course disputed this for months now. The alleged balance of £20 arises from Geoffrey’s failure to process the full amount at that time, which is not my responsibility.
Most unhelpful insurance company I have dealt with. Wouldn’t allow me to make a card payment as system showed it was up to date, even when I knew it wasn’t, so they charged me an extra £20 for that and then told me my insurance would be cancelled 3 days before it was due to end anyway and I would be charged another £45 for that. I will not use this company again and would give 0 stars if I could. **UPDATE** This issue has now been resolved and TBH I cannot fault Geoffrey Insurance for their prompt response and the action they have taken. I have therefore for that reason, revised my rating and awarded another 2 stars. Thank you.
Geoffrey Insurance is the best👍 I recommend this company as the best on the market 😊
I am very pleased with the level of support I have received from the team. Every interaction has been handled with professionalism, efficiency, and care. The staff are knowledgeable, patient, and always willing to go the extra mile to ensure my queries are resolved. It is reassuring to know that I can rely on such a dedicated and supportive team whenever I need assistance. Thank you for consistently providing excellent service." --- Option 2 – Warm & Customer-Friendly (Google/Trustpilot Style) "The support team has been fantastic. They are always quick to respond, helpful, and make sure everything is explained clearly. It makes dealing with insurance stress-free knowing I have such a reliable and supportive team behind me. Couldn’t be happier with the service.
Great service and easy to.use app
Very quick, simple and helpful
I insured my brand new car with Geoffrey Insurance on the 23/12/2024. I told them my previous car had been reversed into by a neighbour while parked. It was a no fault claim. Geoffrey insurance claim on the 22/08/2024 they were notified of a claim on my insurance. They admit it was a no fault claim on my part. But despite this they have raised my premiums because they claim they were not aware of this claim? This feels wrong and that they are trying to use sharp practice. I’d advise not to use this company or if you do be aware that the premium quoted and agreed to May during the contract period be increased by Geoffrey Insurance or their third party insurance companies.
Maturity ; it
Good service
very clear information straight forward
Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
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