Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
Geoffrey Insurance receives a generally positive reception from customers, with many praising the competitive pricing and straightforward process for obtaining insurance. Reviewers frequently highlight the ease of navigating the website and the simplicity of managing policies, often noting that the entire process can be completed quickly.
However, some customers express dissatisfaction with the company's handling of policy cancellations and high administrative fees, particularly when selling a vehicle. Complaints about customer service also emerge, with a few individuals reporting frustrating experiences when trying to resolve issues. Despite these concerns, the majority of reviews reflect a favorable view of Geoffrey Insurance, emphasizing its affordability and user-friendly approach.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.0 | 6 |
| Aug 25 | 3.9 | 38 |
| Sep 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very good deal on car insurance”
“Do not use this company unless you mind paying extortionate admin fees if you need to change anything on the insuranc...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Geoffrey Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.6).
60 reviews of Geoffrey Insurance. Filter by what matters to you.
Do not use this company unless you mind paying extortionate admin fees if you need to change anything on the insurance (e.g. house, car etc.) or cancel due to selling car. Absolutely ridiculous high fees. Would not recommend.
I tried to cancel a car insurance policy the evening before an automatic renewal took effect. Upon logging into my account there was no facility to either remove the auto-renewal facility, or to cancel the shortly to commence policy. Upon logging on the following day, the Cancel facility was now available, but with a £25 cancellation charge. On calling the helpline, explaining my situation and questioning the cancellation charge, I was told that I could anyway only cancel the policy by making a call to the call centre, questionably my call then disconnected. This is an untruth, as I immediately cancelled my policy online without re-calling a Geoffrey representative, and absorbed the required £25 cost. Blocking or not providing any online facility to cancel a policy the day before it rolls over is worse than disingenuous, as Geoffrey will make a tidy sum from these late cancellations. Misinforming a client by the call centre only compounds the deceit. Be aware. EDIT: Futher to the response from Geoffrey Insurance below that the opportunity to decline the renewal offer ‘shuts off once our customers receive the "your policy has been renewed" email’, I received this email on the 9th, the day after I sought to cancel renewal of my policy online, and the day the new policy commenced. This confirms my contention that I sought to cancel in legal time, and it was just the deliberate unavailability of the facility on the evening proceeding the auto-renewal that prevented me from doing so. Again a disingenuous response. As in so many generic replies, notably no reply to the stated facts of my e-mail, no denial either that the online facility to cancel on the day preceding a renewal is removed, nor that the call-centre was correct in their assertion that there is no online means to cancel, and ‘all calls are recorded for training purposes’!?
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The trouble I Had was at renewal time, I wanted to cancel this provider as we had sold the car but we were on automatic renewal and they were going to take money from stored credit card information, the call center is based in South Africa the phone line connection was not the best, I had to call three times as they had got some details mixed up about the No Claims discount, I am now waiting for a letter to prove the NCD, should be here in 10 days. Fingers crossed.
Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
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