Not the best company,
Not the best company,

Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
Geoffrey Insurance receives a generally positive reception from customers, with many praising the competitive pricing and straightforward process for obtaining insurance. Reviewers frequently highlight the ease of navigating the website and the simplicity of managing policies, often noting that the entire process can be completed quickly.
However, some customers express dissatisfaction with the company's handling of policy cancellations and high administrative fees, particularly when selling a vehicle. Complaints about customer service also emerge, with a few individuals reporting frustrating experiences when trying to resolve issues. Despite these concerns, the majority of reviews reflect a favorable view of Geoffrey Insurance, emphasizing its affordability and user-friendly approach.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.0 | 6 |
| Aug 25 | 3.9 | 38 |
| Sep 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very good deal on car insurance”
“Do not use this company unless you mind paying extortionate admin fees if you need to change anything on the insuranc...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Geoffrey Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.6).
60 reviews of Geoffrey Insurance. Filter by what matters to you.
Customer services wont do anything for you just transfer you around the world until you loose faith and give up. Worst insurance company I've ever delt with. Hardly anyone speaks english and is unable to help you.
Trying to deal with an insurance claim, they are the worse insurance company ive ever used. My husband spent 4 hours trying to deal with them for one of the staff members to tell him to go f himself and hang up! Shocking behaviour. A complaint has been raised and they have 3 days to respond and then I will be contacting the Financial Ombudsman!
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Avoid this insurance company at all costs!!! Granted was late paying my last install, so had agreed date to go on live chat and pay outstanding amount (this was the last month of my insurance) went on live chat said please debit my card with what i owe to close down my insurance which they did. I get a letter a few months after form a debt collector for £20!! after questioning i found out its late payment charge. I have of course disputed this for months now. The alleged balance of £20 arises from Geoffrey’s failure to process the full amount at that time, which is not my responsibility.
I insured my brand new car with Geoffrey Insurance on the 23/12/2024. I told them my previous car had been reversed into by a neighbour while parked. It was a no fault claim. Geoffrey insurance claim on the 22/08/2024 they were notified of a claim on my insurance. They admit it was a no fault claim on my part. But despite this they have raised my premiums because they claim they were not aware of this claim? This feels wrong and that they are trying to use sharp practice. I’d advise not to use this company or if you do be aware that the premium quoted and agreed to May during the contract period be increased by Geoffrey Insurance or their third party insurance companies.
Disgust with them Never you will see any money from me. You get paid on people hard work , this how you succeed in life. Ps replay to your respond, to help me with what, stop pretending that you care and trying. I gave you 100 £ for 8 days of insurrance. This is how this system works only on your favor. What goes around comes around
Charge a cancellation fee even if they can’t provide a quote on a new vehicle mid agreement
After buying a new car I called them to change the car on my policy. First of all I had to change my address which they charged me £87 for the privilege of moving to the very next street!! Then they wanted me to pay an additional charge of £381 for 6 months worth of policy left to add a newer car with a smaller engine to my previous car! I said hold off, I’m going to look elsewhere as I may just cancel the rest of my policy and get cheaper elsewhere. I called back not an hour later to cancel as I found a policy for £527 for the year. I asked for a refund for the £87 for the change of address which they point blank refused as it had already ‘gone through’. This company will charge u an admin fee if u fart in the wrong direction and all they have to say is ‘we’ll log this as an expression of dissatisfaction’ I’ve been with this company twice but I will never go with them again! And my policy number was 136602594 02 because I know your reply will b to email you and you’ll look into this which is absolute garbage!
AVOID! AVOID! AVOID!
Geoffrey Insurance is a provider of car insurance and pet insurance services, dedicated to offering comprehensive coverage options at competitive prices. The company focuses on delivering tailored insurance policies that meet the diverse needs of individuals and families. With a commitment to customer service, Geoffrey Insurance aims to simplify the insurance process, allowing customers to obtain quotes and manage their policies conveniently online. Targeting both car owners and pet owners, Geoffrey Insurance recognizes the importance of protecting valuable assets and beloved pets. The company offers a range of policies designed to provide peace of mind and financial security. Customers can access support through various channels, including an online account system and dedicated customer service hours, ensuring they receive assistance when needed.
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