Sehr zufrieden und am Telefon sehr…
Sehr zufrieden und am Telefon sehr freundlich wenn man Probleme hat.

freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
Freenet TV receives high praise from many customers for its friendly and efficient service, with numerous reviewers highlighting the excellent support they receive over the phone. People appreciate the prompt assistance and the helpfulness of the staff, often noting that issues are resolved quickly and effectively.
Positive sentiments are reflected in comments about the company's attractive offers and overall satisfaction since becoming a customer. However, some consumers express frustration with the quality of reception and the customer service experience, citing issues with private channels and long wait times when seeking help. Despite these criticisms, the majority of feedback remains favorable, emphasizing the positive interactions with staff and the quality of service. Overall, Freenet TV is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 137 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.1 | 13 |
| Mar 25 | 4.7 | 19 |
| Apr 25 | 4.7 | 15 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.6 | 24 |
| Jul 25 | 4.7 | 26 |
| Aug 25 | 4.4 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 137 most recent reviews.
“Guter Service am Telefon”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +12% | 137 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: freenet TV is #2 of 5 on overall rating in this group.
137 reviews of freenet TV. Filter by what matters to you.
Sehr zufrieden und am Telefon sehr freundlich wenn man Probleme hat.
Sehr gute Telef. Komunikation mit freundlichem Personal und positivem Ergebnis.
Guten Tag! die registrirung meines neuen Resiver ging reibunglos
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Bin seit ca. 2016 Kunde bei Freenet und hatte/habe bisher kaum Kontakt mit dem kaufmännisch und technisch gut ausgebildetem Personal. Erst bei der Aktivierung der Guthabenkarte Freenet TV für den Zeitraum August 2025/August 2026 traten Schwierigkeiten auf, die mir Ihre Mitarbeiterin plausibel erläuterte und dann korrigierte. Ich bin sehr zufrieden mit Ihrem Service!
Prompte und schkundige Eledigung meiens Anliegens
Der Kundenservice ist unter aller Kanone. Man möchte sein Problem schildern am Telefon nachdem man ca.7 min in der Warteschleife verbracht hat(weil man nicht möchte das, das Gespräch aufgezeichnet wird) Der unhöfliche Mann am Telefon unter bricht mich in jedem Satz, ohne mir einmal komplett mein Problem zu schildern lassen. Als ich Ihn da drauf hinwies, legte Er einfach auf. Vielen Dank Freenet/Media Broadcast doppelte Abbuchung vom Konto ist möglich, aber Kundenbetreuung null. Einfach nur unfassbar!!!!
Schnelle Hilfe bei Probleme, freundliche Mitarbeiter am Telefon
Annahme des Problems und Umsetzung
Ohne Beanstandung und sehr freundlich.
Die Abdeckung von Freenet TV ist selbst in der Großstadt mangelhaft.
Immer sehr freundlich und hilfsbereit.
Da ich online nicht so gut zurecht komme, wähle ich immer den telefonischen Kontakt zu Freenet, um meinen Vertrag zu verlängern. Die Mitarbeiter sind immer zuvorkommend, der Vertrag wird sofort verlängert und die Rechnung kommt per Mail. Ich bin sehr zufrieden, herzlichen Dank 😊
einfach sclecht. Afrika/Asien sind da besser
Super freundlich und hilfsbereit!
Ist sehr gut Freundliche Mitarbeiter die Preise könnten Niedriger Sein sonst zufrieden
Guter und schneller Dienst.
freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
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