freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
Freenet TV receives high praise from many customers for its friendly and efficient service, with numerous reviewers highlighting the excellent support they receive over the phone. People appreciate the prompt assistance and the helpfulness of the staff, often noting that issues are resolved quickly and effectively.
Positive sentiments are reflected in comments about the company's attractive offers and overall satisfaction since becoming a customer. However, some consumers express frustration with the quality of reception and the customer service experience, citing issues with private channels and long wait times when seeking help. Despite these criticisms, the majority of feedback remains favorable, emphasizing the positive interactions with staff and the quality of service. Overall, Freenet TV is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 137 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.1 | 13 |
| Mar 25 | 4.7 | 19 |
| Apr 25 | 4.7 | 15 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.6 | 24 |
| Jul 25 | 4.7 | 26 |
| Aug 25 | 4.4 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 137 most recent reviews.
“Guter Service am Telefon”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +12% | 137 |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: freenet TV is #2 of 5 on overall rating in this group.
137 reviews of freenet TV. Filter by what matters to you.
Es gab nach der Bestätigung meiner Kündigung am 30.4. um 15:54 zwei spätere überflüssige und konfuse Emails bezüglich der Kündigung. Nach Auskunft von Frau Uhland (zu loben) wurde für - mich unverständlich - eine Rücknahme meiner Kündigung bei ihnen vermerkt. Im Gegenteil hierzu wurde mir auch telefonisch bestätigt, dass die Kündigung erfolgreich war.
Was eine schlechte Qualität zu total überzogenen Preisen. Heute plötzlich das Bild eingefroren, dann umgeschaltet, und was kam….. verschüsselter Kanal! Jetzt Mal wieder tierisch genervt, passiert nicht das erste Mal, dass das Bild einfriert!Also Fernseher aus, c CI Modul gezogen und wieder alles eingesteckt und wieder eingeschaltet. Und….. es ging wieder. Bei dem geforderten Preis erwarte ich einwandfreie Qualität. Und noch einmal zum Preis, total überzogen. Kommt jetzt nicht mit dem Standardargument, dem Senderausbau. Als Unternehmen muss man investieren, und das nicht auf Kosten der Nutzer, die Einnahmen kommen dann über die zunehmende Kundenanzahl. Überlegen jetzt ernsthaft über Internet über den Kontakt für keine Kosten TV zu schauen. Also, überlegt euer Geschäftsmodell, wird nicht mehr lange gut gehen, ist über Internett mittlerweile günstiger.
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Der Empfang und der Kundenservice sind schlecht! Private Sender sind nur mit vielen Störungen bis gar nicht zu sehen und nach etlichem nachfragen ist es Freenet TV trotzdem nicht möglich das Abbuchungsdatum auf den ersten des Monats abzuändern.
freenet TV is a television service provider that offers consumers access to a variety of channels broadcasted in Full HD quality. The platform allows users to enjoy up to 20 private and 20 free-to-air channels without the need for a long-term subscription, making it an attractive option for those seeking flexibility in their viewing choices. Customers can easily activate their service online, purchase starter packages, and manage their subscriptions through a dedicated customer account. Targeting a wide audience, freenet TV caters to individuals looking for affordable television options without the constraints of traditional cable services. The company also provides additional offerings through freenet TV connect, which enhances the viewing experience with more channels, media libraries, and supplementary services. With a focus on customer satisfaction, freenet TV provides a 30-day money-back guarantee, allowing users to test the service risk-free.
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