esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
Reviewers generally express a positive sentiment towards esure, highlighting the ease of navigating their website and the competitive pricing of their insurance policies. Many customers appreciate the straightforward process for obtaining quotes and the quick response times from the staff, which contribute to a hassle-free experience.
Positive remarks emphasize excellent customer service and the clarity of information provided during the insurance application process. However, some consumers voice concerns regarding claims processing, particularly in instances of significant events like house fires, where delays have been reported. Additionally, a few customers express frustration with the limitations on managing multiple policies under one account. Overall, esure is viewed favorably, with a strong emphasis on user-friendly service and competitive offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to navigate website, excellent service and very competetive pricing”
“Awful service and communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: esure is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.0).
60 reviews of esure. Filter by what matters to you.
Over a year ago
We had a house fire caused by a faulty appliance in May, I did all the work asked of me to help provide liability so that esure could recoup their losses. We are now 4 months down the line and nothing... See more
Over a year ago
Excellent insurance company. Very easy to navigate website, excellent service and very competetive pricing.
Over a year ago
I don’t like the internet, but am forced to use it
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We had a house fire caused by a faulty appliance in May, I did all the work asked of me to help provide liability so that esure could recoup their losses. We are now 4 months down the line and nothing has been done at our house and the loss adjusters at Questgates are making it so difficult to progress the claim. Awful service and communication
Excellent insurance company. Very easy to navigate website, excellent service and very competetive pricing.
I don’t like the internet, but am forced to use it
Easy to contact. Hopes other things also good. I don’t have any experience yet.
I was so impressed with the process, it went so quickly not complicated it was straight. Everything was excellent 👍
Easy to use, good value
Esure produced a very competitive quotation for car insurance which was açcepted. When the car purchase was cancelled due to complications with the dealer, Esure listened, reacted and refunded the full amount paid for the policy. Excellent service and customer care.
Form and questions easy to follow and understand. Quick response and paperwork can be emailed and or posted. A good experience so far. I did use Esure some years ago and are happy to go back to them.
The questions once I’d reached the esure site (from the comparison site) were clear and unambiguous, such that it was easy to be confident I’d given accurate information.
Easy to arrange
The cover offered was what I wanted, clearly explained and a fair premium
I already have car insurance with esure so wanted to see if I could get a discount getting home insurance also but it wouldn't allow me to use the same details. Why is this? Now I have 2 email addresses I need to us. Esure was one of the most competitive companies so I still went with you
Esure is a well recognised Insurance company and after putting details in for my vehicle it was straight forward to complete excellent
I found it easy to renew our home insurance policy & the price was very competitive. It seems you still have to shop around using comparison sites to get a good deal, with no rewards for staying loyal to your current insurance company.
Did online and everything was straight forward
Basic understanding of my requirements regarding years of running Comercial vehicles to insurance on a car good price because I could not use no claims discount from Comercial vehicles!
The process of getting the products I need along with the car insurance was simple and straightforward.
It was quick and easy to get covered I'm glad that I went to your company to get insuranced thank you 😊
esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
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