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Excellent service

esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
Reviewers generally express a positive sentiment towards esure, highlighting the ease of navigating their website and the competitive pricing of their insurance policies. Many customers appreciate the straightforward process for obtaining quotes and the quick response times from the staff, which contribute to a hassle-free experience.
Positive remarks emphasize excellent customer service and the clarity of information provided during the insurance application process. However, some consumers voice concerns regarding claims processing, particularly in instances of significant events like house fires, where delays have been reported. Additionally, a few customers express frustration with the limitations on managing multiple policies under one account. Overall, esure is viewed favorably, with a strong emphasis on user-friendly service and competitive offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to navigate website, excellent service and very competetive pricing”
“Awful service and communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: esure is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.0).
60 reviews of esure. Filter by what matters to you.
Excellent insurance company. Very easy to navigate website, excellent service and very competetive pricing.
I was so impressed with the process, it went so quickly not complicated it was straight. Everything was excellent 👍
Easy to use, good value
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Esure produced a very competitive quotation for car insurance which was açcepted. When the car purchase was cancelled due to complications with the dealer, Esure listened, reacted and refunded the full amount paid for the policy. Excellent service and customer care.
The questions once I’d reached the esure site (from the comparison site) were clear and unambiguous, such that it was easy to be confident I’d given accurate information.
Did online and everything was straight forward
Basic understanding of my requirements regarding years of running Comercial vehicles to insurance on a car good price because I could not use no claims discount from Comercial vehicles!
It was quick and easy to get covered I'm glad that I went to your company to get insuranced thank you 😊
Easy to get a quote Fair and reasonable price plus you don’t have to auto renew
Web site is easy to navigate through the form to get a quote. The quote was not the lowest in price. I am hoping that I have made a good choice of insurer.
Great car Insurance quote. Competitive pricing.
Got my home insurance renewal much cheaper, saved over £200 Well worth it, I'm glad I searched on compare the market.
Simple to check everything and to set up
esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
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