I don’t like the internet
I don’t like the internet, but am forced to use it

esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
Reviewers generally express a positive sentiment towards esure, highlighting the ease of navigating their website and the competitive pricing of their insurance policies. Many customers appreciate the straightforward process for obtaining quotes and the quick response times from the staff, which contribute to a hassle-free experience.
Positive remarks emphasize excellent customer service and the clarity of information provided during the insurance application process. However, some consumers voice concerns regarding claims processing, particularly in instances of significant events like house fires, where delays have been reported. Additionally, a few customers express frustration with the limitations on managing multiple policies under one account. Overall, esure is viewed favorably, with a strong emphasis on user-friendly service and competitive offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to navigate website, excellent service and very competetive pricing”
“Awful service and communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: esure is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.0).
60 reviews of esure. Filter by what matters to you.
I don’t like the internet, but am forced to use it
Just signed up online for another year on home insurance and can I register with the esure app ... no . Where ever i go it says sign in but no where does it say register with esure.. I will wait for my documents and if they don't come within 14 days I'm withdrawing as there app don't work..
New to buying on line. First time using the Internet to buy insurance. I found it difficult not knowing what button to press and when to press it. Trying to find out information. After quite some time I worked out how it worked, but felt a little unsure about what I was doing. so, it was a learning curve but I got there in the end.
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esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
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