Very easy to understand easy to…
Very easy to understand easy to complete sorted in 10 mins 10/10 thank you

esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
Reviewers generally express a positive sentiment towards esure, highlighting the ease of navigating their website and the competitive pricing of their insurance policies. Many customers appreciate the straightforward process for obtaining quotes and the quick response times from the staff, which contribute to a hassle-free experience.
Positive remarks emphasize excellent customer service and the clarity of information provided during the insurance application process. However, some consumers voice concerns regarding claims processing, particularly in instances of significant events like house fires, where delays have been reported. Additionally, a few customers express frustration with the limitations on managing multiple policies under one account. Overall, esure is viewed favorably, with a strong emphasis on user-friendly service and competitive offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to navigate website, excellent service and very competetive pricing”
“Awful service and communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: esure is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.0).
60 reviews of esure. Filter by what matters to you.
Very easy to understand easy to complete sorted in 10 mins 10/10 thank you
Easy to complete, very competitive quote, but…. Let’s see if I need to make a claim hopefully not!
It was fairly easy but would be better to be able to talk to a person
Quick, competitive and easy to complete
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Vroom. My car was stolen from outside of my house. If you have any form of insurance with Esure, I’d recommend you find another insurer. They offered me thousands less than the market value of the car at the time of theft. Despite their policy stating this would be provided. I requested the offer in writing more than 8 times, via email and calls it was not given. I let them know the exact sections of their policy and policies set by the FCA that they had broken, yet it took recording phone conversations, formal complaints and threats to involve the ombudsman. After they explored avenues of fraudulence, they have settled. This is not a worthy insurance company and i would strongly urge, anyone with anything of personal or financial value to avoid this company like any plague or a plague pandemic. Please and thank you. Had I not fought I’d have been a VICTIM twice. Is that what we pay insurance for?
Clear explanation. Swift response.
Fast and easy set up
Uding Esure saved me over £1000 on my previous insurer when providing the same cover.
I was glad to receive a competitive quote for car insurance, but the process was fraught. My email address is already used with Esure for House Insurance and would not be accepted for the car insurance. I had to set up a new email address to complete the process. WEIRD. FRUSTRATING. TIMECONSUMING. ANNOYING.
New to buying on line. First time using the Internet to buy insurance. I found it difficult not knowing what button to press and when to press it. Trying to find out information. After quite some time I worked out how it worked, but felt a little unsure about what I was doing. so, it was a learning curve but I got there in the end.
First week of using for home insurance, easy to set up with competitive rates that included better cover. Hopefully their well known service stands up, thanks.
Very easy to do a home insurance quote , good price .
You have delivered nothing and so you
Recently purchased a new car and had a lot of hassle with current insurance brokers so I chose esure via money supermarket and I’m impressed with the speed of service in setting up insurance for my new vehicle
I was looking for a new insurer after what I felt was being let down by our previous insurer, when I came to renew my existing insurer was cheaper than esure but esure offered a lot more for the additional money & what I feel, better cover all round.
esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
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