esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
Reviewers generally express a positive sentiment towards esure, highlighting the ease of navigating their website and the competitive pricing of their insurance policies. Many customers appreciate the straightforward process for obtaining quotes and the quick response times from the staff, which contribute to a hassle-free experience.
Positive remarks emphasize excellent customer service and the clarity of information provided during the insurance application process. However, some consumers voice concerns regarding claims processing, particularly in instances of significant events like house fires, where delays have been reported. Additionally, a few customers express frustration with the limitations on managing multiple policies under one account. Overall, esure is viewed favorably, with a strong emphasis on user-friendly service and competitive offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to navigate website, excellent service and very competetive pricing”
“Awful service and communication”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: esure is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.0).
60 reviews of esure. Filter by what matters to you.
It’s not so much about the experience. I was very disappointed to learn, after I had paid and taken out the insurance that there would be no direct communication with the company and everything has to be done online. There don’t appear to be any telephone numbers.
Absolutely shocking behaviour!! Had abit difficulty paying my car insurance as I’ve just started a new job so needed to wait until I had the payment. Yesterday September 12th 2025 phoned up to make it and was told my insurance would be getting cancelled and they would need full payment to continue £680 the remaining as I pay monthly. Also the lady I spoke to wasn’t helpful at all and had the cheek to say that they didn’t want any financial burden putting on to me? which surly must of been some sort of joke as they expect me to pay £680 by the 23rd of September ‘how does that work’ surely that’s the opposite!!!!! So I don’t know what I’m going to do because if I cancel I’ve still got a payment to make unsure how much it is. My I also add this is the second year with this company first was fine no problems but this year total opposite. Bit of useful information for ESURE!!!! Look after your customers… Also phone call was recorded as I could tell by the start something was up with the lady speaking manners cost nothing…..
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esure is a comprehensive insurance provider that specializes in car, home, and travel insurance products. The company offers a range of options, including traditional car insurance and their innovative esure Flex Car Insurance, catering to various customer needs, including those with electric and hybrid vehicles. Additionally, esure provides home insurance solutions that cover property, contents, and multiple vehicle discounts for customers with more than one car insured. Targeting individuals and families looking for reliable insurance coverage, esure aims to simplify the insurance process and provide peace of mind. With a focus on affordability and customer support, the company is committed to helping clients navigate their insurance needs, especially during challenging times such as economic difficulties. For more information, customers can visit esure's website at www.esure.com.
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