Churchill.
Churchill blamed me for an accident later the court blamed the othe driver.

Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
Churchill receives a generally positive reception from customers, with many praising the good communication and efficient service provided by staff. Reviewers highlight the ease of obtaining quotes and the straightforward nature of the website, making the insurance process simple and accessible.
However, there are notable criticisms regarding the call center's limited hours, which can delay assistance for urgent issues that arise over the weekend. Additionally, some customers express frustration with the handling of claims, citing experiences with incompetent third-party services and long wait times for support. While many appreciate the comprehensive policies and competitive pricing, the negative feedback about customer service and claims processing indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“simple to follow and a cheaper quote than my renewal not the cheapest but a recognised insurer means a lot”
“I purchased my car insurance through yourselves, told to download the app where I can change or add drivers, guess wh...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Churchill is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Churchill. Filter by what matters to you.
Churchill blamed me for an accident later the court blamed the othe driver.
Churchill uses a incompetent uncaring third party to settle claims, worst ever experience with any insurance company and still my claim has not been settled due to third party not providing reimbursement of VAT despite documents and receipts
I purchased my car insurance through yourselves, told to download the app where I can change or add drivers, guess what downloaded the app but can log into check my policy I've called you's 3 times to tell you & all I get ill pass it on to IT, spoke with IT for nearly an hour he couldn't figure it out & dropped the call without even calling me back, policy due to start next week & I'm still unsure if everything is OK, wish I'd stuck with my previous insurance as I've not had any problems, I only changed because of price.
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Received renewal.and was quoted 50% higher than Admiral. Called to cancel policy, long wait only to be cut off. Entered chat and was told they may take 40 minutes to reply. I made it clear In the ope ung the chat message I was seeking to cancel policy.Eventually received reply but by that time had lost will to live and left my desk.They said the chat was ended and to contact back However incredibly these incompetent idiots registered a claim! I am now being chased for more details. Astounding. This incompetence will probably now effect my record. Trying to contact them again is impossible. I can only presume these people wfh and Loose Women took their attention Paddy, I did get in touch with you and opened a chat to cancel my policy. You then opened a claim. I tried calling and was cut off. Your wait times are a joke. Customer service is at Churchill is nothing short of appalling!
Disgusting company , have 2 car insurance policies with them and home insurance, my home insurance renewal came through which I queried as I could see cheaper from other providers online , Churchill wouldn’t move on this I then did a price comparison and low and behold Churchill were on the website offering a cheaper deal , i have since spoken to about 5 different agents there and had contradictory information on every call , they don’t even seem to have a dedicated complaint team you can speak to instead just a team leader who misses most of your complaint out and doesn’t bother listening to calls which show all the lies and contradictions , if you don’t accept there lame excuse for an investigation they say they will put another pair of eyes on it , really can’t believe that this would pass any type of external audit I am now looking at cancelling my other policies that I have with them and am looking forward to taking this to the ombudsman as I am so disgusted with there lies, deceit and incompetent agents
Hi I was in form my policy would take 5__7working days however it took over 10working days I don't like to be told something what is,my right and for that I,m disappointed
Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
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