Good communication on phone
Good communication on phone

Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
Churchill receives a generally positive reception from customers, with many praising the good communication and efficient service provided by staff. Reviewers highlight the ease of obtaining quotes and the straightforward nature of the website, making the insurance process simple and accessible.
However, there are notable criticisms regarding the call center's limited hours, which can delay assistance for urgent issues that arise over the weekend. Additionally, some customers express frustration with the handling of claims, citing experiences with incompetent third-party services and long wait times for support. While many appreciate the comprehensive policies and competitive pricing, the negative feedback about customer service and claims processing indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“simple to follow and a cheaper quote than my renewal not the cheapest but a recognised insurer means a lot”
“I purchased my car insurance through yourselves, told to download the app where I can change or add drivers, guess wh...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Churchill is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Churchill. Filter by what matters to you.
Good communication on phone
simple to follow and a cheaper quote than my renewal not the cheapest but a recognised insurer means a lot
I have never had to make a claim in the past, but could not have better service than i had from Churchill Thank you.
Policy I purchased is very comprehensive and meets all my requirements.
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Efficient and competitive quote and price that meets my needs
Efficient service and knowledgeable staff.
Very good, very easy and very reassuring.
I recently had to file a claim with Churchill Cycling Insurance, and I was assisted by Tristan throughout the entire process. From the very beginning, he was professional, responsive, and genuinely supportive. Tristan kept me updated at every stage, always providing clear explanations and making sure I fully understood each step. He also went the extra mile to answer all of my questions, handle adjustments quickly, and ensure that the replacement process was smooth and stress-free. Thanks to his guidance and efficiency, what could have been a complicated and frustrating situation turned into a straightforward and positive experience. I am very grateful for his outstanding service and highly recommend mentioning Tristan if you ever need assistance with Churchill.
Quick and efficient service to arrange insurance quote and purchase policy
Good prompt service
Easy to use, just added a temporary 3rd car to my existing policies.
Everything was very good
Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
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