Takes too long to say what went wrong
Takes too long to say what went wrong

Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
Churchill receives a generally positive reception from customers, with many praising the good communication and efficient service provided by staff. Reviewers highlight the ease of obtaining quotes and the straightforward nature of the website, making the insurance process simple and accessible.
However, there are notable criticisms regarding the call center's limited hours, which can delay assistance for urgent issues that arise over the weekend. Additionally, some customers express frustration with the handling of claims, citing experiences with incompetent third-party services and long wait times for support. While many appreciate the comprehensive policies and competitive pricing, the negative feedback about customer service and claims processing indicates room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“simple to follow and a cheaper quote than my renewal not the cheapest but a recognised insurer means a lot”
“I purchased my car insurance through yourselves, told to download the app where I can change or add drivers, guess wh...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Churchill is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.8).
60 reviews of Churchill. Filter by what matters to you.
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Churchill is a well-established insurance provider, operating since 1989, that offers a range of insurance products including car, home, travel, and pet insurance. The company focuses on delivering comprehensive coverage options to individuals and families, allowing them to secure their assets and manage risks effectively. Customers can obtain online insurance quotes directly through the company's user-friendly website, www.churchill.com, facilitating a straightforward comparison of policies and pricing. Targeting a diverse market, Churchill aims to serve both new and existing customers seeking reliable insurance solutions. The company emphasizes customer service by providing easy access to policy management, claims processing, and support through its online platform and mobile app. By offering competitive insurance products, Churchill strives to meet the evolving needs of its clientele while maintaining a commitment to transparency and efficiency in the insurance process.
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