The service was perfect
The service was perfect, we appreciate the contact, the rapidity of the answers, the explanation for the road, ....

Chania Rentals is a local company specializing in holiday villa rentals in Chania, Crete. With an extensive portfolio of properties, the company provides customers with a variety of options for accommodations, catering to families, couples, and groups seeking a memorable vacation experience in this picturesque region. Each villa listed on their website is personally vetted, ensuring that guests receive quality service and authentic local insights. The platform offers a user-friendly interface where potential renters can easily search for villas based on their desired check-in and check-out dates, number of bedrooms, and guest capacity. Chania Rentals emphasizes a commitment to customer satisfaction, featuring genuine reviews from past guests to help inform future travelers. By focusing on personalized service and local expertise, Chania Rentals aims to facilitate seamless holiday planning for visitors to Crete.
Chania Rentals consistently receives high praise from customers, boasting an impressive average rating of 4.9 out of 5. Reviewers highlight the exceptional quality of the villas, particularly Villa Enid and Joanna Villa, noting their beautiful locations and excellent amenities.
The booking process is described as seamless and efficient, with many appreciating the friendly and responsive service from the staff. Customers commend the team's flexibility, especially in accommodating changes due to unforeseen circumstances like flight cancellations. The overall sentiment reflects a strong satisfaction with both the properties and the service provided, making Chania Rentals a highly recommended choice for travelers. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 282 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 282 most recent reviews.
“Good service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 282 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Chania Rentals is #1 of 5 on overall rating in this group.
282 reviews of Chania Rentals. Filter by what matters to you.
The service was perfect, we appreciate the contact, the rapidity of the answers, the explanation for the road, ....
Used Chania Rentals twice now and I have no hesitation in making a strong recommendation. The quality of the two villas has been really excellent, the service has been highly responsive - with answers to questions received very quickly, car hire has worked like clockwork with no pressure for add-ons at the Airport and balance payment has been made days rather than weeks (or months) in advance. Pity they only do villas in the Chania area!! But if that's where you want to go (and who wouldn't) give them a go!!
Lefteris Villa was absolutely amazing! Lefteris and Alexandria are magnificent hosts and all of the Maleme area is wonderful! We will definitely be back!
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Chania Rentals are absolutely excellent and the villa that we rented via their website was 5 Star and First Class. We had a fantastic and trouble free holiday.
The Villa is very nice, clean and is well distributed. Beautiful views and surroundings. Every bedroom has it's own bathroom (good showers and water pressure) and the beds are very comfortable. We used the bbq a few nights and it was great! The kitchen was missing a few pots and pans and could have had more everything: glasses, cutlery, etc. The owner and the cleaning staff were nice and accommodating.
Customer service was excellent would recommend them to anyone. The website was so easy to use and they were always available to answer any questions. Their recommended taxi service was top class too
Excellent service. Very easy to deal with and very fast to respond !! A pleasure !!
Lovely company. Super responsive and great villa and brilliant value car hire (with free car seats!)
Everything was well arranged. It is a pity we couldnot reach your office by phone upon arrival. We arrived 1,5 hour earlier. We were lucky we could contact the owner and accendently bounced into the men who delivered the car
Perfect service. Chania rentals always responded swiftly to emails. We paid everything in advance and there were no problems at all.
The villa was just what we were after - in the small hillside hamlet of Mathes, a few minutes above the town of Georgioupolis - with beautiful views from the pool, windows and balconies. Two good tavernas in the hamlet, with lovely views to the sea and the town below. The owners of the villa (who also run an excellent family restaurant in the town - Vasilikos), were exceptionally friendly and hospitable. If we wanted anything, they were so helpful. Friendly service from Chania Rentals with prompt answers to any questions.
Great experience with Chania rental, booked villa and car rental. As for the villa satisfaction above expectations. As for renting a car bad note the credit card request at the rental station, while I had been written that it was not necessary. Chania hire advice to clarify these aspects of car hire.
Great communication, flexible and easy to work with.
Very helpful and easy to communicate
Chania Rentals is a local company specializing in holiday villa rentals in Chania, Crete. With an extensive portfolio of properties, the company provides customers with a variety of options for accommodations, catering to families, couples, and groups seeking a memorable vacation experience in this picturesque region. Each villa listed on their website is personally vetted, ensuring that guests receive quality service and authentic local insights. The platform offers a user-friendly interface where potential renters can easily search for villas based on their desired check-in and check-out dates, number of bedrooms, and guest capacity. Chania Rentals emphasizes a commitment to customer satisfaction, featuring genuine reviews from past guests to help inform future travelers. By focusing on personalized service and local expertise, Chania Rentals aims to facilitate seamless holiday planning for visitors to Crete.
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