Chania Rentals is a local company specializing in holiday villa rentals in Chania, Crete. With an extensive portfolio of properties, the company provides customers with a variety of options for accommodations, catering to families, couples, and groups seeking a memorable vacation experience in this picturesque region. Each villa listed on their website is personally vetted, ensuring that guests receive quality service and authentic local insights.
The platform offers a user-friendly interface where potential renters can easily search for villas based on their desired check-in and check-out dates, number of bedrooms, and guest capacity. Chania Rentals emphasizes a commitment to customer satisfaction, featuring genuine reviews from past guests to help inform future travelers. By focusing on personalized service and local expertise, Chania Rentals aims to facilitate seamless holiday planning for visitors to Crete.
Chania Rentals has a positive customer experience.
Chania Rentals consistently receives high praise from customers, boasting an impressive average rating of 4.9 out of 5. Reviewers highlight the exceptional quality of the villas, particularly Villa Enid and Joanna Villa, noting their beautiful locations and excellent amenities.
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The booking process is described as seamless and efficient, with many appreciating the friendly and responsive service from the staff. Customers commend the team's flexibility, especially in accommodating changes due to unforeseen circumstances like flight cancellations. The overall sentiment reflects a strong satisfaction with both the properties and the service provided, making Chania Rentals a highly recommended choice for travelers. Overall, the sentiment is overwhelmingly positive.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
282
100%
● Low
4.9 / 5 overall
=
282 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2024.
Last 3 months
5.0
12-month avg
5.0
All-time
4.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 24
5.0
1
Apr 24
—
0
May 24
—
0
Jun 24
5.0
1
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 282 most recent reviews.
Top praiseof 282 positive reviews
Customer service33%
93 mentions
Fast & efficient23%
65 mentions
Helpful support20%
55 mentions
Friendly staff16%
44 mentions
“Good service”
On “Customer service” · Jan 10, 2022
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
Nous avons passé 15 jours dans la villa Stema.Tout était conforme à l'annonce. La maison est très agréable rien ne manque. Très beau jardin au calme. La gentillesse de Vassili et de sa famille ,rien à redire. Je recommande cette location.
House was okay. View was outstanding. Furniture and kitchen were in good condition. Bathrooms were not luxury. Small, and the showers were almost worthless. Showerholders couldn't hold the shower heads. Although the host came to fix one of the showers, it didn't fix the lack of water pressure upstairs. The shower downstairs I had to fix with a screwdriver I bought.
Pool was really good, and so was the barbecueshack.
With a little extra efforts this house could actually become "luxury".
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Everything was well arranged. It is a pity we couldnot reach your office by phone upon arrival. We arrived 1,5 hour earlier. We were lucky we could contact the owner and accendently bounced into the men who delivered the car
We booked a villa though Chania Rentals and found the website and booking process very easy to use - our contact always replied promptly and could speak fluent English. Very happy with the overall experience.
Setting up the rental was easily achieved and when we telephoned with questions they were answered quickly.
Booked a car with them as well and they had it delivered to the Villa.
Paperwork at a minimum, and pleasantly surprised at the speed that everything happened.
Would really use them again.
We had a great week in villa Dionysus. The photo's on the website are right: the villa and the garden is naar the sea and the village and taverna's. It takes only 3 minutes to walk to the supermarket. The house is very comfortable, and the owners very hospitable. On arrival in the evening we found a delicious meal in the oven and the fridge was filed with fruit, water, cheese, honey, etc etc! Amazing! During the week Katerina, George and their son came by with meals and for checking the pool. The house is in fact one big room, everything is connected (except for the two bathrooms), no doors between bedrooms and living room. So in the evening and early morning you have to make no noise or lights in order to let the other persons sleep.
We loved being in villa Dionysus!
We had a wonderful time at Villa Artemis. Friendly owners a quiet place in the mittle of olives trees, great oceanview, two times cleaning per week and helpful discribe from the airport to the house from chania Rentals.
We could recover excellent.
Very nice and big house and sympathic owners.
The house is lovely decorated with many green plants, the owners really care about well-beeing in the house.
We had some insects, also moskitos in Oktober.
House directly in front of a nice beach. Supermarket 200m from the house and bus stop to go to Chania.
Nice region near to Aptera, which is an interesting historical site, nevertheless the path to go there by foot is almost impassable, things are not maintained and clean in the region.
It is a wonderful house with pool and outside grill house. Nice ground.
The house and the rooms are all fine and best. A very nice terrasse
upstairs with a excellent view.
All rooms have Aircondition and it is pleasure to be there.
The bedrooms are verry roomy.
Piscine un peu petite et cigales un peu trop bruyantes mais maison très agreable isolée de la foule
Propriétaire super sympa et très bonne réactivité aux petits aléas
Il faudrait peut être faire la route jusqu a la villa
Easy process to find the perfect villa and have a wonderful stay in Melame . Any communication was informative and clear and the owners of the villa accommodating personable and helpful . A beautiful stay and I will definatly use the company again .
The place on Creete we stayed for one week, was extremely big. Nice living room, great kitchen and excellent bed- and bathrooms. Only the furniture was a little old-fashioned. The garden with swimmingpool was awsome. The house and swimmingpool was totally cleaned on monday en thursday. We will recommand the house, because you get really value for money.
Everything went very well. Nonetheless some mail interaction could have be more personalized and accurate; as an example when booking a Volkswagen EOS, they keep on talking about group H rather than saying "Yes Mr. XYZ the car will be an VW EOS we have checked it with the car rental company and they confirmed it."
After having looked for more then two month for THE perfect house in Crete to celibrate my 50th birthday, I stumbled over the page of Chania Rentals.
I was estonished to find the same houses for better prices then on the more common pages, like b..king, Tr...Ad..and others.
Contact was easy and friendly via chat, and I got all informations immediately. I am looking forward to discover the villa I rented and will not miss to give you a report asap. I will rate only 4 stars now, as I haven't seen the house yet..:-)
I have just booked my holiday and found the Chania Rentals team very helpful and responsive. They seem to have everything covered, have organised our villa, car and meeting point very competently, and I am looking forward to the holiday.
Chania Rentals is a local company specializing in holiday villa rentals in Chania, Crete. With an extensive portfolio of properties, the company provides customers with a variety of options for accommodations, catering to families, couples, and groups seeking a memorable vacation experience in this picturesque region. Each villa listed on their website is personally vetted, ensuring that guests receive quality service and authentic local insights.
The platform offers a user-friendly interface where potential renters can easily search for villas based on their desired check-in and check-out dates, number of bedrooms, and guest capacity. Chania Rentals emphasizes a commitment to customer satisfaction, featuring genuine reviews from past guests to help inform future travelers. By focusing on personalized service and local expertise, Chania Rentals aims to facilitate seamless holiday planning for visitors to Crete.