V4 Consumer Reviews

Don’t waste your time on this company. 3 times we were promised the delivery of a router 3 times we were let down! My partner at the outset explained she was going through cancer treatment and she needed the internet. The company representative was very argumentative when we told her we were cancelling the contract! She also explained that we would not get our money back upon cancelling! I will be taking this complaint further but the upshot of this review is to warn people to stay away from v4. If they can’t deliver a router box after 3 tries what are they going to be like after you enter into a contract with them!!!????

V4 Consumer did as they promised and called back to establish that the fault they had detected was fixed. Staff were always helpful.

Arpa Bhattacharya helped me set up my internet after I moved. He was very helpful and followed up to ensure everything works.

Arpa Bhattacharya Was the most kind, patient and helpful man. He went above and beyond to get my connection issue rectified and was successful. I am extremely grateful and happy with this second to none service.

My first experience with V4 was more positive, but after a few months of being with V4, our Internet kept failing. I got in touch first in late February 2025. The first engineer from Openreach could not find a cause, at the second visit I was told to change the cable. After some pushing, we got sent a new rooter from V4, unfortunately the problem still persists. Communication was at least satisfactory, until we scheduled the first phone call from V4 to discuss further options, and I was not rung at the time promised to me. Last week we learned that, through a different company, full fibre is available at our address. On phoning V4 I was told that semi-fibre was offered through Openreach now, I agreed to stay - but subsequently that information turned out to be incorrect. V4 claims that the order seemed to go through at first but was then declined. This might well be true, but I was not informed about the fact until I rang again. A second scheduled call was arranged and again, I had an apologetic voicemail three hours later. I asked to be let out of my fixed contract and to be contacted - in writing- by a person authorised to make such a decision. I was told via e-mail that someone was going to ring me at a certain time, when I was working. In the voicemail left by the head of complaints I was promised an e-mail, I am still waiting for that e-mail to come through. I have now set a deadline of contact in writing for tomorrow, and if I don’t get the e-mail, I will take the matter to Ofcom. This is shocking service, and I am only giving it two stars because it was better before. There is another issue with the contact via e-mail. The e-mail address the response comes from is different from the support address to write to, and it is a no-reply address called “customer success”, so one has to actively generate a chain of communication through copying and pasting their answer. The e-mails sound quite artificial, like they are generated through AI and direct questions have actively been avoided, both over the phone and in writing. I should be possible to give me information about the cancellation process in writing, in a productive manner.

My advice is to anyone joining this company to be aware that they are disonest and even when your contract is cancelled they will continue with the direct debit. Stay away from this company

Sanjay was so helpful and patient, explaining everything step by step, never rush me and reassured me every step of the set up taking the time with me , I really appreciate that, wish all customer service representatives where as good as him. I would definitely give him 10 out of 10

Malik was extremely helpful in sorting out not only our Landline And Broadband but mobiles too very highly recommend

IO would not even give them 1 star, they transferred my phone number over to the cloud as a business number, 3 modems were sent out, none of them worked, I did not have a phone line in an emergency causing my aunt tress as my wife could not call an Ambulance she is now in intensive care as she had a stroke while I had gone shopping and had to wait 3/4 of an hour for me to get back from shopping. I am now with BT. They gave me a new phone number in less than an hour now

Very happy with mr malik helped me mad my dad a lot.

I would like to thank, Ayushmita Ghosh, for being so helpful, respectful,understanding and kind , its been difficult for me being disabled, coming up to being a pensioner, but she has been wonderful , it looks like I am now on , but still not good in my bedroom , this she is helping me get a booster , thank you .

A had a good experience with V4 who were very helpful with arranging my transfer from another provider. I’m happy to recommend V4 for mobile phones and internet.thank you very much.

This company are a scam I can’t believe they are receiving positive feedback, they called me stating they where my current broadband provider (EE) got all my information saying it was security and switched me over to them, I cancelled out straight away and 2 years down the line they are sending debit collection letters for £515, absolute scam.

Great input and pleasant to deal with agreed to sign up engineer came also polite tidy and helpful to install the broadband on Friday morning. Saturday it wasn't working I called they tried everything over the phone but to no joy so they booked engineer to come back. Engineer came Monday at 8am problem fixed everything working perfect. It was the extra mile the staff went to over the weekend calling to apologise calling to confirm engineer then calling to make sure everything was still perfect later in the day. It's lovely to be treated with respect and kept up to date 10/10 for customer service Thankyou Sharon

Lies, sets up direct debits without permission, charges for moving home, charges for cancelling even tho it’s not been connected. Customer service is shocking! Rude! Stay away from these robbing bully’s!!!

On the 15th of APRIL 2025 I phoned the V4 Consumer company to make a payment of £34.95 and it was taken and again V4 took another £34.95 on the 22/04/2025. I phoned the company alerted them of the double deduction they have done and I asked for refund as this has been deducted from my grocery budget , on the 25/04/2025 I received email from V4 that according to their policy I will receive the refund after 14 days. On the 14th of May I phoned V4 about my refund and I was told that I will get it after 14 days. I reminded them that this is the second time such a thing happening, as it happened in May 2024, exactly the same situation of double deduction hoping that I will not notice it. I was starved by V4 and again I am starved. I informed V4 that I live on my government pension I have no other income and I again this year it is still the same story. Sometime in March 2025 V4 phoned me about £3.00 that was owing because they were doing adjustments on their prices, the call I received was a demand call of the owing money. I informed V4 that last year I had to be assisted by a friend and this year I am not keen to borrow to buy food. The V4 company is treating me differently and I want to know why they trest me differently from other human beings.

I wouldn't even give this company 1 Star but it wouldn't let me move on with my review without selecting an option. I ordered broadband with this company paid my first month up front, after being put off on at least 2 occasions with the install I found a company that could get me live sooner and cheaper. So I exercised my right to cancel within the 14 day cooling off period. This was over 6 weeks ago and I'm still waiting for my refund. Everyone I call I get told it's with the finance team. Super quick to take your money not so quick with there customer relations. I would recommend you avoid. Worst company I have ever dealt with and I never complain.

You have an angel working for you, her name is Sonam Singhee. She spent a lot of time with me re setting my router to great success , many thanks.

I recently had my broadband connection set up with V4. Although there was an initial delay due to external issues, the customer service throughout was excellent. A special thanks to Arpa Bhattacharya for his prompt support and professionalism, which made the process much smoother. I'm happy with the service and would definitely recommend V4 to others.

unfortunately l was a v4 consumer customer they extended my 18 month contract to 24 months without my knowledge or permission and threatened me with a £400 fine when l tried to change to a different broadband supplier after my 18 month contract expired lhad to get in touch with ofcom get a deadlock letter and only then after l was going to the ombudsman did they back down l insisted l would not pay any early leaving fee the phone call got very heated from my side and they very ungraciously agreed l could leave the worst people l have ever dealt with in over 30 years of business