Total Cards Reviews

Placed an order this evening only to have it cancelled on the false pretence that I had put in a cancellation request myself. Appalling service.

The website is a scam. After I have asked for a refund. They have blocked my access on the website. Now I do not know if my refund will go through. I have contacted support the first time to inquire about this and they ignored what I said. I have emailed them again so lets see if they respond. I would not recommend anyone to this site.

Constant late pre-orders (and always getting the same response of "supplier issues", even after apparently changing supplier). Had an order not arrive even after EIGHT MONTHS, with no communication and nothing done until I got fed up and just told them I wanted a refund. DO NOT USE! Other sites are far more reliable!

What's the point in taking money for preorders and then not bother fulfilling for release date specified on the website? Avoid.

I don't appreciate how this company have dealt with pokemon TCG products. There are smaller companies that are managing to sell new products at a normal price, yet total cards are often charging more due to 'limited availability' that everyone else is also dealing with. Plus to get early access to buy these products, you would have to pay around £500 a month as they choose to reset their tier systems every single month! Leaves a bad taste for loyal customers who have previously spent a lot with them and it needs rethinking.

I pre-ordered some individual booster packs from Total Cards. Coms were great during the wait and they all arrived quickly after release, and in great condition.

Fantastic service, quick email response to a problem while ordering and then quick delivery with the product being very well packaged, would definitely recommend.

Pre-orded an item, no comunication to say it would be delayed, had to chase twice for an update. Other retailers had the item in stock (I pad extra and money upfront! for express delivery).. In my opionion they couldn't complete the pre-order allocation and just sat on it hoping for new batch to come through.. AT LEAST BE HONEST! i have 2 further orders with them.. Frankly im not hold up much hope!

Ho ordinato da questo sito due box di carte, intanto l’ordine è stato evaso la settimana successiva rispetto a quanto promesso, dopo aver speso 20€ di spedizione vengo a scomparire che ci sono altri 50€ di dogana da pagare al momento della consegna e in più uno dei due box si è danneggiato durante la spedizione ma loro se ne lavano le mani perché secondo loro il contenuto è integro, da evitare assolutamente

Ordered some Japanese White Flare booster packs and they actually came earlier than expected which was great! I pulled the BWR Reshiram card and was excited until I noticed that there were two areas of missing texture on the card, but I'm assuming this was just bad quality control on the printing side. Despite being a bit bummed about this I'm overall happy with the shopping experience.

Excellent price, shipped promptly and expertly packed with zero damage to the items. Couldn't be happier!

Bought a £200 Mystery Box and had really high hopes. The contents were well below the value paid and the boxes are NOT RETURNABLE. The photos on the listing are not an accurate representation of any box contents at all - I am aware it’s a mystery box so obviously the photos aren’t of what you’ll receive, but they provided a vastly inflated impression of expected box contents. Mine contained items, mostly accessories and toys (tat) with a current market value of around £160. I paid £200, plus shipping. The listing description and photos are misleading. It doesn’t state on the listing that these are NOT RETURNABLE, regardless of whether you’ve opened them or not, nor is this information provided in the Returns & Refunds policy. Customer service were polite but unhelpful and quoted that it states in their Ts&Cs that they’re not returnable, but it doesn’t say so anywhere on their listing, nor are the Ts&Cs provided during the buying process when using Shop Pay to pay. The information on them not being returnable is also not stated in their Returns & Refunds policy, it’s hidden low down in the Terms & Conditions, which feels deliberately misleading and dishonest. I’ve contacted Trading Standards for advice on whether these policies abide by UK consumer law with regards to the Distance Selling Regulations and hidden terms.

The company offers trade-in options with a process that arguably puts them in a position to win every time. You need to send the cards to the shop completely blind from what the offer would be, then you need to either accept or deny their offer. If you deny, you will need to pay the sorting fee and shipping cost to retrieve your items, or you will be offered a low-value quote (so you don't fall into the previously described ending). A quote in advance (or range, or value calculator) would be better, so the consumer has an estimate of the value being sent.

Ryan from customer service team is a star always helping me with any information I need, I wanted to add to an order an it’s just no problem the fella know how to use the system they have, always gets things done for me appreciate his help! Total cards lucky to have this man!

Both in the shop and on their whatnot streams I’d recommend avoiding. As a business they clearly prioritise £ over customer experience. Ultimately better shops and more customer friendly streamers out there who encourage repeat custom by not mis-leading viewers. They blocked me on whatnot to avoid this review going on there. Avoid

Ryan from customer service was amazing and very helpful with an issue with an order. I've not experienced this level of customer service before and will certainly shop with Total Cards again.

Horrible site, they charge way overprice! they are legitimate scammers taking advantage of people

Great deals, quick delivery. What's not to love :)

Wow! Card shop charging more than scalpers, unbelievable! The shop claims to be "for the community" and that they "value" their customers but that must only apply when their is not extra profit to be squeezed out of people, new release Pokémon ETBs £20 above retail, various single packs £10, £15 and even £45 in some cases! Before TCs starts saying it's about market fluctuations, suppliers, staff costs, rent ect ect their is a local shop the next town over who orders a small fraction of what TC dose from the same distributor, so dose not have the wholesale buying power TC dose but still sells the ETBs at retail. The ETBs are cheaper from scalpers on eBay/ Facebook ect and are delivered to your door, with proof of purchase. Other reputable online stores are selling the £45 packs TC has for £30, £15 below TC and yes they order directly from the supplier to and are genuine. Honestly, why anyone buys for or supports this store is beyond me. Really disappointing and such a shame for a card shop this size that is right on our door step.

Pre ordered some stock with plenty of time and there was a delay in some of it arriving. I was not told this and whilst seeing other stores receive stock without issue, it must be that this store uses a distribution network that isn't great. Email replies were quick but lacking in any care or professionalism. In the end due to the ambiguity I asked for a refund which took a fair old while to get back to me. I think also judging on other reviews that this shop may burn you one way or another and please do research before purchasing ( if I would have known they were on whatnot I would have not made a purchase) I also asked in a public group about my concerns and was met with other unhappy reviews so my advice would be stear clear of this one. ******************** In reply to the point raised about whatnot. It is clearly known that the platform has a poor record and it is also known in the collecting community that there are a fair few bad actors on that platform. Although it may be fun to interact with an audience of collectors I do not believe the promotion of gambling or the promotion of the platform to be good practice. Please check out rattle on YouTube and you will see daily videos of Pokémon scammers on that platform from all around the world. I understand that you may also have tried on your emails and that the refund process "is in line with guidelines" but that doesn't really improve the situation I had. After all the feedback from other reviews and from the communities I am in I will most likely not use this business again and I again promote the use of research before purchasing along with not purchasing with somewhere that does not agree with your ethics