10 months ago
Malik was very helpful and friendly. No issues. Very quick and informative. Recommended.
10 months ago
Ayushmita at V4 Consumer was very helpful and made sure the issues with my wifi were resolved before closing the case. I will be recommending V4 Consumer as a network provider based on this great cust... See more
10 months ago
I’m being charged premium rate texts,that I don’t even get. I wouldn’t want them in the first place. I will be leaving 🤬
Worst internet company they will give u slowest speeds also when u leave they will hound u with call after call email after email they won’t even pay for your equipment to be posted back they expect you too. Embarrassing company 🙈 there router also drops out all the time
Ayushmita Ghosh was really professional and went extra mile to solve the problem,thank you
The Customer Service Representative communicated super well, diagnosed the issue and explained articulately on the steps. My problem was resolved fairly quickly- overall, I'm very satisfied with the experience.
She was very thorough and very patient. She even offered to follow up just to make sure I’m completely happy. She’s really easy to deal with. Thank you
I was worried about changing my broadband provider as I’m a bit of a technophobe but the offer V4 were offering me made me decide to switch. I was delighted to have the help of Ayushmita Ghosh from V4. Her friendly approachable manner made me feel very comfortable and more confident in the technical side of things. Ayushmita explained everything to me and she followed up on her promises to check up on me and to help me through the process. Her patience was admirable and I felt like a valued customer. I’ve been in the customer service industry for over forty years and I must say it’s been a while since I’ve felt like that. So thankyou Ayushmita and thankyou V4. I will be changing my mobile to V4 when my current contract ends. Not solely for the much better deal I would be getting but mainly because I feel that I have found a company that truly does care about the customer.
Very helpful. Thanks again
Wry happy with Arpa for the professional service he gave me
Very good no complaints at all
The representative showed interest in my service and answered my questions about what i will be able to achieve with it through podcasting.
This is the worst company I had ever been with my broadband hadn't been working right for weeks then I lost my job couldn't manage to pay my bill in full wouldn't let me pay it up, then they took me through a debt collection agency DCBL which they have added nearly £700 extra onto me this company are honesty the worse scam am currently attending a solicitor just now about them all tye extra that they have added onto me for broadband that wasn't even working right ,
Ive expirienced serious issues because of a sim card. After 5 days without internet connection, the team has gone any and above to solve my issues. I recommend their service, follow up and trying to find a solution.
: Arpa Bhattacharya was very helpful clear and concise he understood the problem listening to my information. He referred my fault to Open reach in double quick time consequently the Open reach engineer turned up the same day and repaired the fault. .
Malik was extremely polite & explained everything very clearly & precisely. I’m not tech savvy so this was a great help & made the change over simple & straight forward.
My experience was great with Malik. He made everything very easy and was very patient and knowledgeable.
Had broadband/internet for over a year and can’t wait for the contract to end. Habitual liars and just after your money!
Very polite and helpful
Worst company I have dealt with in years. They threaten, they bully, they don't even know how to produce an invoice! Finally rid myself of them in Feb but don't waste your time reporting them to the ombudsman they side with them as well. They exploit elderly and less tech savvy people in particular and they should be closed down. They are expensive, internet is unreliable, router is rubbish AVOID THEM LIKE THE PLAGUE THAT THEY ARE!!.
Good company with good customer service and no long wait times when I need to get in touch.
Smita Ghosh was very helpful and answered all my questions; the customer service was excellent.
The representative Simita Ghosh has been so helpful. She has kept us informed of everything. She rang me when she said she would and has worked on the fault with my landlines until it was fixed. Excellent customer service, very professional and very friendly. Thank you Simita Ghosh
Based on analysis of 19 reviews rated 1-2 stars for V4 Consumer
“Terrible service, unhelpful support, and a company that clearly doesn’t care about its customers”
“They stopped taking payments from me without me knowing, when I called for something else i was advised that they cou...”
“Terrible, when they want to make you offers they call you multiple times a day from different numbers but as soon the...”
“The worse provider of any broadband I have ever used and worst customer service from anything I have experienced”
“In my opinion this is a scam company”
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V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
V4 Consumer receives a mixed response from its users, highlighting both commendable service and significant issues. Many customers praise the helpfulness and professionalism of staff members like Malik and Ayushmita, who are noted for their quick responses and thorough assistance in resolving problems. Reviewers appreciate the ease of communication and the informative nature of the service. However, a substantial number of complaints focus on the broadband speeds, with several users reporting that the actual speeds fall far short of the promised "up to 24Mbps," sometimes dropping to 0Mbps. Additionally, issues with billing practices and customer service responsiveness during refund requests are common grievances.
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