Travel Trolley Reviews

We had a lovely experience using Travel Trolley back in 2018 for our trip to Saudi. The booking process was seamless and the customer service in the end was fantastic. I say in the end because we had a last minute alteration on our ticket (Saudi Airlines made a change) which meant that the departure flight was pushed forward approx. 4 hours. To inform us, a very helpful Travel Trolley agent got in touch via WhatsApp a few days prior to our departure, allowing us the convenience to arrive at the correct time for the flight out and not arrive 4 hours early which would've certainly been an inconvenience given there was no where to sit in the terminal being as busy as it was back then. The customer agent did state that they tried contacting us on our UK number but as we weren't in the UK, they eventually tried WhatsApp which I am glad that they did. I definitely would use Travel Trolley again if I had the opportunity We booked through Kayak and I wouldn't hesitate to book directly the next time.

I was trying to amend/cancel the booking and was not happy initially. However, the customer service agent Karthik made an additional effort to contact the Airline and secured some reduction on the fee. He was very professional and supportive throughout the call. I appreciate the service provided by him.

Norman really helped us find the best hotel for my family and gave us the best deal.

Terrible customer service

Parag from travel trolley helped me with a full refund then booked me another flight the next day, very good service and a big help, thank you. It’s why Iv been using travel trolley for 10+yrs.

Sarah from travel trolley helped me to find right slot to change my ticket booking. She is very polite and supportive to find good options for me. Really appreciate her support

Our return flight was put on standby, which Virgin Atlantic confirmed. They advised us to contact Travel Trolley to fix the issue, but every time we call, we get the runaround. Travel Trolley keeps passing the responsibility back to Virgin or making false promises that their customer support team will call us back......spoiler: they never do. We were even told a manager would call us within 24 hours, but we’re still waiting. This whole experience has been incredibly stressful and disappointing. We regret not listening to the negative reviews before booking. Save yourself the hassle & avoid Travel Trolley at all costs! UPDATE - NO MANAGER EVER CALLED US (JOKE) AND NOW OUR OUTBOUND HAS CHANGED TO STANDBY. NEVER BOOK WITH THIS COMPANY!!!!

Frustrated beyond belief ! My husband booked flights for my 50th birthday celebrations & BA cancelled flights. So far we are getting no where with this company in terms of changing flights as we have 3 flights to our destination & the timings suggested dont work! Numerous calls to company someone always promises to call back & never do & say they are unable to get hold of others to help!! I appreciate its BA who cancelled the flights but they were booked through this company & now 8 weeks if we want a refund so no money to book flights elsewhere. Id REALLY appreciate some help as we have called again tonight with no resolution.

Rochit’s has always given me and the family the best and honest deals ever, we need more individuals like him, he’s manner of talking is absolutely brilliant and outstanding.

I made my booking with travel trolley and had no problems at all. The booking went straight thru and I was told I would get my confirmation within 48hrs. I RECEIVED MY CONFIRMATION E TICKETS IN LESS THAN 1HR Excellent service

In the past few days tried booking a flight from Gatwick - Bangkok return. The system is not allowing me to input the required information such as my name. Phoned the sales department and spoke to a very rude person who could not have cared less! Kept being told to do everything online. Well, I wouldn't be telephoning if that was possible would I? Did not achieve in making a booking. Useless company and on this occasion, I have taken my custom elsewhere where it will be more appreciated. I would advise anyone else wanting to make a purchase to do the same. Cheapest is not always the best.

Purchased Turkish Airline ticket through Travel Trolley. When boarded the plane there was a technical issue on plane so was asked to get off plane. 5 hours sitting in airport lounge and Turkish Airlines did nothing. Called airline who say speak to airport and vice versa. After wasting a total 9 hours with Turkish Joke Airlines I called Travel Trolley, Thank God Mohit picked the phone. Fast, Efficent, Understanding of the situation, honest and basically within 5 minutes sorted me out with flights next day. Mohit is very professional and a credit to the travel agency world. Travel Trolleys top tier employee. Thank You Mohit I will book through Travel Trolley again !!! Top Man.

Total fraud they put phone down on you when ask awkward questions DO NOT BOOK . YOU HAVE BEEN WARNED

Recommend traveltrolley. Spoke with Kartik who was very helpful and professional. Flight price was a lot lower than others.

Booked a flight through these,it was cheap and there in lies the big issue. Any cancellations/ delays they just send you back to your insurers,where you’ve probably got an £100/150 excess on any claims! They barely speak English also so good luck with having a normal conversation! Actually it’s cost me more after canacelling a flight than the original cost of the Cheap Flight! BEWARE!

I just spoke to KARTIK what an asset for the company. Very helpful.Gave me all the information l needed .will be asking your name KARTIK if l need any further assistance. Thank you so much, really appreciate your help.

I am giving 1 star as booking with this organisation is making me extremely nervous! I booked and PAID for two flights three days ago and still do not have my e-ticket. I am reading too many reviews where people are finding they do not have flights booked at all. I have messaged and tried phoning but was cut off. Not great for a first time experience!

Awful service. We booked flights for 26th December in July & paid a premium for Boxing Day flights. In November we received the option to fly on Christmas Eve or cancel...and 4-6 weeks for the refund. Flights are still available but now £1000 more expensive. Christmas Eve flights would have been cheaper.... & with kids & elderly parents expecting Christmas Day celebrations I'm stuck! And they keep repeating the same message, Christmas eve or cancel! UPDATE. Travel Trolleys response is ingenious. The schedule change was 5 minutes and Virgin Airlines said other options were available but Travel Trolley needed to request these. They refused to help.

Thank so much team, always helpful on time. I would say I had excellent experience with Travel Trolley. All team are very helpful, understand the problem and fixing as much as possible. I would say great thanks to few members Parag, Reet & Juhi. Travel Trolley team members are doing great job. Thanks, Balaji Mishra

Worst Customer Service ever