Travel Trolley Reviews

Pranav was very helpful, knowledgeable and quick in the process. I Thank him for refunding our ticket after cancellation. Overall experience was very good. Pranav is very polite and soft spoken which stands out.

Spencer and his colleagues promptly communicated about airline changing their flight schedule and helped rebooking.

A great service by Consultant Mr Arun excellent telephone manner.Superb documentation second to none. I will definitely promote to others without any hesitation. Much Obliged Thanks

Our travel Agent Arun was the best at dealing with our situation. He dealt with the query in respectful manner and he was able to get us to the right place on time!!!

They are very good

Anthony Thnx so much for your help at the very last moment and really appreciate for giving the best deal.

Booked my flight tickets with the help of Noel and he was great.

Very helpful and very honest 👌

booked online and PARAG kindly dealt with a flight change . Very good service many thanks

I had to urgently cancel my flights due to a situation at home, Parag was my advisor who gave me clear instructions how go about completing a cancellation, very easy process and he made it simple and easy

Give you the best offer, no hidden charges, easy to book and fast services. Would recommend that you try it out yourself and don’t take my word for it. Thank you.

Thank you very much Pranav sir good help

Pranav has diligently helped me out with booking change as I wanted to have baggage included in my return flight. He found a good deal and changed the booking quite quickly.

Spoke to Ratika, who helped me with getting a good price and book tickets to India.

Excellent customer service and assistance.

Great experience , while facing a flight cancellation

Anthony was great at helping me out with getting my flight tickets very good service

Our travel agent name is Anthony made everything so easy, handling all the details and even suggesting unique spots we wouldn’t have found on our own. Highly recommended.

Noel, has really given his time and scanned and gave me attractive rates especially during peak time. Thanks Noel for the best service.

Inadequate Customer Service Experience During my recent interaction with a customer service representative named AARAV, I was disappointed by the lack of professionalism and courtesy displayed. AARAV seemed inexperienced and engaged in casual conversation as if we were old acquaintances. When I inquired about the cancellation policy, he informed me that there would be no refund if I were to cancel. I found AARAV's demeanor to be unprofessional and unhelpful. He seemed reluctant to provide his name clearly and even refused to do so when asked a second time. His lack of politeness and rudeness in his communication style left me feeling frustrated and dissatisfied. It is essential for customer service representatives to uphold a high standard of professionalism and courtesy when interacting with customers. AARAV's behavior was not only unprofessional but also detrimental to the reputation of the organization. I hope that steps will be taken to ensure that all customer service representatives are properly trained and equipped to provide excellent service to customers.