Pranav (Sr. Travel Sales Consultant)
Pranav was very helpful, knowledgeable and quick in the process. I Thank him for refunding our ticket after cancellation. Overall experience was very good. Pranav is very polite and soft spoken which stands out.

9 months ago
I recently was struggling with an issue with my bookings. I called the agency 3 times but nobody came up with any solution. I spoke to Sammy and Bhavika but they were not interested to talk or assist.... See more
10 months ago
After booking tickets I had to call TWO times and one email to have my tickets. But still they havent send my tickets(22/07/2025) . I know how its look like a real tickets .They are misleading people.... See more
Pranav was very helpful, knowledgeable and quick in the process. I Thank him for refunding our ticket after cancellation. Overall experience was very good. Pranav is very polite and soft spoken which stands out.
Spencer and his colleagues promptly communicated about airline changing their flight schedule and helped rebooking.
A great service by Consultant Mr Arun excellent telephone manner.Superb documentation second to none. I will definitely promote to others without any hesitation. Much Obliged Thanks
Our travel Agent Arun was the best at dealing with our situation. He dealt with the query in respectful manner and he was able to get us to the right place on time!!!
They are very good
Anthony Thnx so much for your help at the very last moment and really appreciate for giving the best deal.
Booked my flight tickets with the help of Noel and he was great.
Very helpful and very honest 👌
booked online and PARAG kindly dealt with a flight change . Very good service many thanks
I had to urgently cancel my flights due to a situation at home, Parag was my advisor who gave me clear instructions how go about completing a cancellation, very easy process and he made it simple and easy
Give you the best offer, no hidden charges, easy to book and fast services. Would recommend that you try it out yourself and don’t take my word for it. Thank you.
Thank you very much Pranav sir good help
Pranav has diligently helped me out with booking change as I wanted to have baggage included in my return flight. He found a good deal and changed the booking quite quickly.
Spoke to Ratika, who helped me with getting a good price and book tickets to India.
Excellent customer service and assistance.
Great experience , while facing a flight cancellation
Anthony was great at helping me out with getting my flight tickets very good service
Our travel agent name is Anthony made everything so easy, handling all the details and even suggesting unique spots we wouldn’t have found on our own. Highly recommended.
Noel, has really given his time and scanned and gave me attractive rates especially during peak time. Thanks Noel for the best service.
Inadequate Customer Service Experience During my recent interaction with a customer service representative named AARAV, I was disappointed by the lack of professionalism and courtesy displayed. AARAV seemed inexperienced and engaged in casual conversation as if we were old acquaintances. When I inquired about the cancellation policy, he informed me that there would be no refund if I were to cancel. I found AARAV's demeanor to be unprofessional and unhelpful. He seemed reluctant to provide his name clearly and even refused to do so when asked a second time. His lack of politeness and rudeness in his communication style left me feeling frustrated and dissatisfied. It is essential for customer service representatives to uphold a high standard of professionalism and courtesy when interacting with customers. AARAV's behavior was not only unprofessional but also detrimental to the reputation of the organization. I hope that steps will be taken to ensure that all customer service representatives are properly trained and equipped to provide excellent service to customers.
Based on analysis of 140 reviews rated 1-2 stars for Travel Trolley
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I booked international flights through Travel Trolley for myself and my young children, spending over £2,000 — and I...”
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Travel Trolley is an online platform specializing in providing users with the ability to search and compare cheap flights from the UK to India. The website facilitates various travel options, including one-way, return, and multi-destination flights, making it a convenient resource for travelers seeking affordable airfare. Customers can easily input their departure and arrival details to find suitable flight options tailored to their needs. The company primarily serves individuals and families planning trips to India, whether for business, leisure, or visiting family. By aggregating flight information from multiple airlines, Travel Trolley aims to simplify the booking process and help users make informed travel decisions. The platform is designed to cater to a diverse audience, ensuring that travelers have access to competitive prices and a range of flight options.
Travel Trolley receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers commend the helpfulness and service provided by staff members like Harleen and Spencer, highlighting their ability to resolve issues efficiently and provide a positive booking experience. However, a significant number of consumers report frustrations with the booking process, citing difficulties in receiving tickets and delays in refunds. Complaints about customer service are prevalent, with some customers labeling the agency as unreliable and accusing it of being a scam. Issues such as last-minute flight changes and unprofessional handling of bookings contribute to the negative sentiment. Overall, while some customers appreciate the assistance from specific staff, the recurring complaints about service reliability overshadow the positives.
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