Travel Trolley Reviews

spoke to rajan very helpful, about cancellation of flights. 10/10 experience

I spoke to Rajan. Unfortunately we had to cancel our flights due to family illness. Rajan couldn't have been more helpful, professional and understanding. He is the number one customer service agent! It was wonderful speaking to a kind, real person.

Amazing responsiveness form the guys at travel trolley. Had a situation with my tickets to Dubai...they worked swiftly and promptly to get it sorted for me. I have dealt with many third party booking sites and it's next to impossible to get in touch with them over phone or email once you have booked through them. Not the case with travel trolley... best rates and super service...highly recommended.

Rajan (LJ82TX) was very helpful and sorted everything out for me very quickly and easily at a very difficult time. Thank you Rajan.

Norman was very responsive and helpful

Thankyou Andy, I was amazed to see the service I received from Andy/Travel Trolley for my international ticket booking, it was excellent and Andy was so professional, prompt & friendly. I got my e ticket within minutes and confirmation from Airlines within an hour. Thankyou.

Mr Danny was very helpful in sorting out my travel plans. Exceptional customer service.

Robin has made my booking process super easy from start to finish. It was a pleasure booking with travel trolley.

Danny was very helpful and professional in his approach. He did a fantastic job and got us the best price possible.

Biggest scammers of all time they will take your money never issue u ticket or any confirmation email then after few days tell you prices gone up u either pay or take refund they doing this with everyone to make more money from people take them to court everyone do the same and complain about their scamm

I was a bit skeptical at first after seeing a few 1 star reviews, but the amazing deal convinced me to give it a go, and I’m so glad I did! Even though they mentioned a 48 hour window for confirmation, I received my e-ticket within minutes. I double checked the booking reference with the airline, and everything was perfectly in place! The only small downside was that the deal originally showed 40kg baggage, but the e-ticket shows 30kg. However, it wasn’t a big issue for me. The process was smooth, quick, and hassle free. Huge thanks for the excellent service. I’ll definitely be booking with them again! Highly recommended!

Booked tickets for me and my husband in June for a wedding next week in Goa. 2 days ago I received an email to say to contact them regarding some changes. When I rang back I got the shock of my life when I was told that part of my journey flight (Mumbai-Goa) was cancelled and that they can put me on another flight with a 10 hour halt in between or I can get a full refund. I had paid extra when booking tickets for a 2 hour halt so wasn't happy to wait 10 hours and also missing part of the wedding festivities. I implored Taylor, who I spoke to, to please get me on an earlier flight if possible and was told I have to pay £75 each for an earlier flight through no fault of mine. Taylor's attitude was "take it or leave it" as only 5 seats are left and if i don't make a decision immediately those tickets will be gone as well. I refused to pay extra as its no fault of mine and have decided to go with the 10 hour halt. Its a con to get more money from the customers. If they can put me on a later flight at no cost, so why can't they give me earlier flight at no cost? PLEASE BE AWARE BEFORE BOOKING WITH TRAVEL TROLLEY. ABSOLUTE SHAMBLES. NO CARE FOR THE CUSTOMERS AT ALL. Travel trolley is part of Southall travel who I was a regular customer for many years and never had any problem but please avoid them altogether.

Excellent customer service provided in a humble and a polite way by Robin.He sort out queries very promptly and efficiently. 100/100

Awful company Awful customer service. Had a flight change by the airline. This was communicated to travel Trolley by the airline. Travel Trolley didn't inform me. They agreed to refund the return flight. It's now been over 6 months with Travel Trolley now repeating the same automated response to every email. Never book via this company Update 09.02.25 Travel Trolley have responded noting that the refund has been issued which is true. However it would seem that the urgency to do this very conveniently coincided with my review on trust pilot. Prior to this there would be periods of 6-8 weeks without any communication what so ever. This has been going on since early JULY 2024. 7 months! I would still urge anyone never to book via Travel Trolley.

These guys must be deleting bad reviews! This is my second time being scammed by this company (my fault for going back). Whilst they state that the booking isnt confirmed until you are issues with your E tickets (after you have paid in full) they do not inform you that they have not been able to process your booking in a timely fashion. It was only after i called them did i find out that they could not honor the tickets i paid for as pricers had increased. Had i known this in a timely manner i would have gone elsewhere before prices had increased even further. It was only when i called that i instatigated the refundf process. So they take your money, find out that the tickets they advertised are not available, then you have to call to find this out and also try and get your money back! What is this business model? #Scam

I would like to take a moment to express my sincere appreciation for the exceptional support provided by Morris in assisting with an airline booking. His dedication and expertise were truly commendable, ensuring that I was able to secure tickets that were not only cost-effective but also flexible to meet my travel needs. Morris demonstrated remarkable patience and a customer-first approach, going above and beyond to find the best possible options. His commitment to customer delight was evident throughout the process, making the entire experience smooth and hassle-free. It is rare to come across such dedication, and I genuinely appreciate his efforts. Please pass on my gratitude to Morris, and I hope his outstanding service continues to be recognized within your team. I look forward to booking with Travel Trolley again in the future.

My experience with Travel Trolley has been nothing short of exceptional, thanks to their outstanding team leader Norman. His professionalism and dedication to customer service were truly remarkable. Norman handled my inquiry with great expertise and attention to detail, making the entire process smooth and hassle-free. What stood out most was Norman's ability to understand my needs and provide tailored solutions. His friendly yet professional approach made me feel valued as a customer, and he went above and beyond to ensure my complete satisfaction. Based on this excellent service, I would definitely choose Travel Trolley for my future travel arrangements.

Booked an ticket as they were showing relatively cheaper price than their competators. Booked it and paid on friday, the following wednesday they call and tell me that the prices have changed and gone up by £198. I have to either pay the increment or ask for a refund, I decided to ask for a refund but am told that I have to wait 5 working days as the refund request will be registered in 48 hrs and then another 72 hrs to process the refund. I get it the airline price is dynamic but how can you advertise for a price x and ask for additional amount after taking payment from customers? Ps, I called the airline directly and they offered the exact same flight for £80 cheaper than what I initially paid. I feel angry and scammed, as I dont have the money to buy the ticket that I desperately need.

Anthony is very nice person help us highly recommend this company

Highly recommend this company. I booked 2 tickets via this travel trolly and after payments done within 20mints I have received my tickets. Customer service was really good. Andy was served me and he was very professional and guided to do all booking online. If anything wrong he was on the line and help me.i am really happy with there service. 😊