OrdinaryReviewer

OrdinaryReviewer

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1
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5.0
5 out of 5 stars
Average rating

Reviews by OrdinaryReviewer

TR

Travel Trolley

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5 out of 5 stars

We had a lovely experience using Travel Trolley

We had a lovely experience using Travel Trolley back in 2018 for our trip to Saudi. The booking process was seamless and the customer service in the end was fantastic. I say in the end because we had a last minute alteration on our ticket (Saudi Airlines made a change) which meant that the departure flight was pushed forward approx. 4 hours. To inform us, a very helpful Travel Trolley agent got in touch via WhatsApp a few days prior to our departure, allowing us the convenience to arrive at the correct time for the flight out and not arrive 4 hours early which would've certainly been an inconvenience given there was no where to sit in the terminal being as busy as it was back then. The customer agent did state that they tried contacting us on our UK number but as we weren't in the UK, they eventually tried WhatsApp which I am glad that they did. I definitely would use Travel Trolley again if I had the opportunity We booked through Kayak and I wouldn't hesitate to book directly the next time.