Travel Trolley
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Our return flight was put on standby
Our return flight was put on standby, which Virgin Atlantic confirmed. They advised us to contact Travel Trolley to fix the issue, but every time we call, we get the runaround. Travel Trolley keeps passing the responsibility back to Virgin or making false promises that their customer support team will call us back......spoiler: they never do. We were even told a manager would call us within 24 hours, but we’re still waiting. This whole experience has been incredibly stressful and disappointing. We regret not listening to the negative reviews before booking. Save yourself the hassle & avoid Travel Trolley at all costs! UPDATE - NO MANAGER EVER CALLED US (JOKE) AND NOW OUR OUTBOUND HAS CHANGED TO STANDBY. NEVER BOOK WITH THIS COMPANY!!!!