Travel Insurance Direct Reviews

My wife and I were recently stranded in Bali due to our flight being canceled because of volcanic ash. Upon our return home several days late, we forwarded our claim for the extra expenses incurred, to TID. TID replied to our claim within 48 hours and advised that claims are taking longer than usual due to the volume lodged because of the volcanic ash and that the claim would be assessed within a fortnight. Sure enough TID approved most of the items claimed within the fornight and as promissed the proceeds were deposited to our account within the specified time period. We certainly appreciated TID keeping us informed of the progress of our claim with us having to follow up and the timely payment of the claim. We would certainly recommend TID to our friends.

On my return to Australia, I contacted TID who sent out a claim form. Once completed I returned this together with all the relevant paperwork. Medical receipts, flight details. My claim was acknowledged by return email and was settled within 2 weeks with funds deposited into my bank account. When travelling again I will certainly take out travel insurance with TID

I have been using Travel Insurance Direct for many years now, with quite a number of policies under my belt. I have only had to make a claim twice but both times the entire process could not have been easier. I recommend TID to everyone I know and will continue to do so. Keep up the great work!

We've always used TID and will continue to do so, they are cheap and cover everything, way and beyond other companies. I'm about to travel again and have no hesitation what so ever to go through TID. Highly recommended!!!

Have used TID a few times now and each time has been easy, hassle free and reasonably priced..big up TID!

The airline lost my luggage in Scotland and within days TID were able to refund my money for the purchases I need to make. Best experience I have ever had with any insurance company. Thank you!

I have been using TID for all of my travels overseas, including Singapore and the Netherlands and each and every single time it has been so easy and cost efficient to set up. Thanks TID for the great customer service experience; it makes you really stand out of the crowd and makes at least me coming back, time and time again...

Travelled to Bali recently and opted to go with TID instead of the company the travel agent recommended because of their great rates. We ended up stuck in Bali due to an ash cloud closing the airport and were worried about our low cost insurance choice! We had no need to worry as TID was easy to contact, friendly, quick claims process and money back within a couple of weeks. They covered everything we were hoping for with no questions asked and no hassles. Would definitely recommend them!!

Some friends recommended TID to us after they'd unfortunately had to have emergency surgery in the USA. TID didn't bat an eyelid at their claim - so we knew we had a good company to deal with when we need travel insurance. Their prices were competitive and their customer service staff were very helpful, so having the peace of mind that everything would be covered if something went wrong with our holiday was great. Fortunately for us, nothing went wrong!

If something goes wrong on your holiday ... These guys will look after you . We missed our plane due to the air control guys and had to stay over night at our own cost .... And claimed it when we got home. Thought we were gonna get the run around but these guys were GREAT ... ☺️

I have used TID a number of times over that past 7 years for both international and domestic travel. The whole process of purchasing a policy is very easy. Only once have I had to make a claim, this experience I was dreading!!, but it turned out to be very easy process. I believe what made the experience very easy was to ensure I had all the relevant documentation and my claim was completed within 10 days as quoted.

I love the Travel Insurance Direct app. Not only is it filled with helpful information about your destination, but i was updated straight away re: volcanic ash cloud in Bali and was assured that i was covered. This gave me real peace of mind. The claim process was relatively painless and was quick to be reviewed. I highly recommend TID.

My small claim is settled within 10 workdays as I have provided all the necessary supported documentations.

They said that the claim process would only take 10 business days, I am on my 12th business day and still no update about my claim. False advertisement!

TID has great price,excellent coverage and although the claim process was a bit frustrating at times, the end result was excellent!

I have used TID a number of times now, and on all occaisions they have been friendly in their interactions (changes and additions, I have yet to need to claim) and the price/coverage has been competitive with other vendors on the market. I will definitely get a quote from TID next time I travel.

I have no hesitation in recommending Travel Insurance Direct as my preferred travel insurer. I have used TID several times previously without having to make a claim. On my last trip, which I had to cancel at the last minute, my claim was dealt with promptly and courteously by my claims officer and was settled in full in accordance with my policy. I will use TID with confidence whenever and wherever I travel next. Thanks Nicole. R.Smith.

On my return from Bali I was extremly disappointed to find that I was unable to claim for additional costs related to my cancelled flights due to the volcanic ash disruptions. I am out of pocket almost $700 for flights and accommodation. This is the first time I have used TID but in future now I will be going back to One Cover as my friends I travelled with used them and they are covered for the additional costs in Bali.

TID helped me to experience a place that may have been "off limits" to most travelers minds. They were easy to deal with and gave me a great rate on my trip. I traveled to Ukraine for 3 weeks.. magnificent history, wonderful people, and surprisingly great food. I recommend the place - and ITD - to anyone. The Black Sea Coast in summertime is an absolute pleasure to relax into.

We use TID for all of our travel insurance requirements. They have proved to be invaluable when misfortune strikes. Their Tripwise App includes a lot of targeted information which specifically covers destinations of my next trip and is a great example of their attention to detail and service.