TM Legal Reviews

Just spoke to Clint and he was so helpful and pleasant to speak to. He was very professional and courteous . I got off the phone feeling relieved that I had spoken to Clint at TM Legal.

Keo was an unbelievably helpful and understanding assistant. Couldn't fault him at all. Very impressive

Just had a chat with Billy, he was very helpful and understanding. Got things sorted very easily.

The officer was helpful and understanding

Spoke to Adam who was very very helpful..all sorted .a great relief

Very friendly and understanding. Connor was great!

Firstly, just read all the 3* 4* and 5* reviews on here. They're clearly all fake. They have the same wording, grammar, and cadence as all other internet fake comments. (Edit: and all their replies are generic that show they didn't read and acknowledge the issues; see below) Secondly, this company is just processing fake debt on behalf of their parent company and are really sketchy, use aggressive communication tactics, and demand reams of personal data to discuss it. Trying to bully people into paying what they don't owe just to stop the letters. Unacceptable, and the fact that the genuine comments (you can tell because they actually sound like they were written by real people) are all one star reviews speaks volumes.

Keo was so amazing he helped me through my problem and was so understanding about everything he was very patient with me and I loved how he spoke so professional on the phone with me.

I am writing to express my deep disappointment with the service I have received from TM Legal. I believe this issue needs to be investigated by the appropriate authorities, as it has caused significant distress and negatively impacted my credit. TM Legal incorrectly submitted my outstanding balance from Orbit Energy to the court, claiming I had not made payments since 2019, which is untrue. The court, without notifying me, passed this information to credit reporting agencies, which resulted in my credit score being affected. As soon as I discovered this issue, I contacted TM Legal for clarification but unfortunately received no help. In an effort to resolve the situation, I made the full payment within 10 days of the court’s decision. I requested a receipt from TM Legal for the payment I made, but they refused. When I asked the court for a certificate confirming my payment to clear my name from the credit list, they informed me that they required notification from TM Legal. However, TM Legal has told me that they will not notify the court directly, and the process could take anywhere from 30 to 90 days. I have spent an excessive amount of time on the phone with various TM Legal staff, repeatedly explaining my case. The last representative I spoke to, Renell, was particularly unhelpful. I hope these calls were recorded for review. I am extremely frustrated with how easily TM Legal took my payment but have provided no support in resolving this issue. It is unacceptable that when I seek to protect my rights, I am met with such poor service.

Excellent help

Spoke to Clint, he was very helpful, put my mind at ease and answered my questions. Great service

2 reviews of this company made and 2 reviews they tried getting removed for defamation! After trust pilot checked my review, they ruled in my favour and its not defamation! So my review stays! Absolute joke of a company. I also think they fake reviews on here. Strange how they get bad review then get loads of good ones saying almost the same thing! I wouldn't trust this company one bit! Checkout the 1 star reviews for a true picture of this company! They harass and hound people! Absolute disgrace! Stop trying to get my reviews removed and I'll stop leaving reviews!

Just had a conversation with Jpin (my ears are bad) and managed to set up a plan with no judgements from him. My call was today at 14:08 and he was so patient and calm. Exactly what you need when you have debt (from being a student for a year).

Billy was very polite, very helpful.

Absolute scum , owed £500 threatened with all sorts of legal action the amount total then was at £1139 I agreed to pay I've paid that and they over charged me x 2 payments and I requested information why this was and documentation told I'd receive it in 2 weeks still waiting. I've paid the whole balance and I want what I'm owed and due legally, the agents must be on commission as they blag and lie.

This company are a disgrace. I went online to set up a payment plan to which they did nothing about. They then proceeded to take me to court. Once I called to explain the situation and knowing how to fill the form in, the manager on the phone called me a liar. The team are an awful bunch of people who are rude and show no empathy. Given the circumstances and the mess up by TM Legal it should have been the right thing in giving me more time to pay the balance. Awful company who employ disgraceful people!

Keo made it easy and hassle free after discussing my situation..was very helpful and polite...thanks for helping me out..10/10😁

I spoke to a lady called Hannah I believe and she was so helpful like most people who’s drowning I debt for years I chose to ignore the letters I chose to bin them soon as they come through the door but today I decided I could no longer live like this I had to start facing these issues and thank god I got Hannah on the phone she was super helpful super professional and understanding we went through everything she was genuinely concerned about my mental health and how the pressures of debt was affecting and together we come up with an affordable payment plan that I could stick too and that won’t affect my day to day live I’m so grateful and happy that she was the one who picked up the phone to me she was nothing short of amazing

Spoke to a charming young man, I have ill health issues and Clint was understanding and sympathetic, everything has been sorted out and he put my mind at rest. Really kind and professional! Thank you