Friendly professional service from your…
Friendly professional service from your representative renell

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Friendly professional service from your representative renell
Very polite good at listening and very hrlpful
Charlotte was very patient and very helpful. Resolved everything I needed.
I spoke with Keo today and he was so polite and understanding off my situation and helped with getting it sorted to get back on track, I can't thank him enough as I now feel at ease with my situation.
Just spoke to Customer Service Agent regarding my outstanding account and even though I didn't have all the information that they asked for the agent went above and beyond to help resolve any queries I had... Excellent Customer Service, well done TM Legal
Still the same meaningless generic response to my reviews. If these people actually meant what they say, they would resolve the problem, reach out to me (after I have emailed them to supply the SAR information in full) and fulfil their statutory obligations to supply all the information.
I spoke to declan he was very professional and went above and beyond to help me I carnt thank him enough its nice to speak to such a genuine person thanks again for making everything so easy for me I really appreciated it
Very understanding. Can't remember who I spoke to but came across as very understanding and like they actually care. All got sorted very easily.
Very understanding strong character of customer. Whoever you speak to will definitely assist you on your matter.
Very good service and the bloke who helped was an absolute legend, and problem solved.
Avi was fantastic, took time to listen and properly understand my situation. Handled call to a very high standard 👏
Excellent support from Avi!! Again thank you so much for your help 😁
Was supported by a Gentleman called Avi to close my account. He is a great ambassador for your company, excellent customer service skills. 5 stars ...... Thank you once again!
Just spoke to Keo and he was very helpful and understanding of my situation
I spoke to Bianca she is very polite positive helpful attitude. It’s hep me lots my saturation I m going through at the moment Thank very much I really appreciate that she is very satisfied customer care member
Spoke to Lian very helpfull professional service
Clint was very helpful and understanding.
Dealt with my case with ease very nice manners and helped accordingly
I spoke with Avin, who was very accommodating and took the time to thoroughly explain my options. He was calm and patient, never rushing me, and by the end of the call, I felt well-informed and confident in my choices.
Aiden thank you for your understanding and 5 star service! There was no judgement, no disrespect, just support and care throughout the call! Thank you for being polite and caring!
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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