Little to say
Little to say. Spent over an hour on the phone to rude un helpful people. Debts double then triple in days???

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Little to say. Spent over an hour on the phone to rude un helpful people. Debts double then triple in days???
The person I spoke to today helped me a lot his name is Keo he was understanding and kind 👍
Spoke to Aidan today very understanding helped me out a lot thank you very much definitely needs a pay rise
Good at speaking and friendly .
Keo, was amazing. Very understanding. Thanks mate
Recieved a letter to state i owed 357, i ignored the letter and recieved another 2 letter within a couple of weeks after 1st one both stating i owed 357. I decided to ring them up. They told me on phone the debt is 714 so basically they had doubled it. I was told this was cost of admin fees and sending letters. I see most reviews on here are 5 stars but these are fake.
It’s easy to bury your head in the sand. But when you raise it about the parapet it’s good when you get a company as understanding. Connor dealt with my situation with empathy and understanding. I’ve finished feeling relieved at the outcome and wondering why I didn’t make the contact earlier. Thank you.
I suffer with mental health and bipolar, I can get anxious, but I was on a high today so I called,and the person who I spoke to,was understanding and helpful, his name was Adam.He made me feel at ease,and helped me sort out the problem,full marks for him,Adam thank you
Clint was listening and did the income and expenditure form and explained the whole process
Avi was so polite sorted my problem straight away
Very helpful and easy
Really helpful and understanding
Very helpful guy Akeill helpful and understanding
Great help sli is very professional and helpful. Polite understanding.
Spoke to a gentleman called Connor who was amazing so reassuring, helpful and polite helped me relax regarding situation and put my mind at ease thank you so much
Able to assist and help with a professional touch!!
When speaking to Billy today about my financial issues he was very polite and friendly, couldn't of asked for a more helpful person to help me deal with getting my payments setup and back on track, he did ask if my payments were affordable moving forward after I had been a victim of a scam which is why I couldn't male the payment for last month and luckily as it stands everything is affordable for me. Thank you for your help and support on the phone today.
Very quick and very understanding of circumstances
Very helpful and understanding very polite
I called tonight and every question I asked was answered very professionally by Keo. Keo made me feel very comfortable and gave me good information regarding my account.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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