Danielle was brilliant with helping me
Danielle was brilliant with helping me

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Danielle was brilliant with helping me
Hi I spoke too keo about my debt he was so helpful and so please he’s helped me so much can’t thank him enough
Spoke with danielle and she was great. Very helpful and polite. Dealt with my issue straight away. 5 star service.
Daniella was very helpful polite and understanding with current circumstances very thorough and professional
Adam was great and very helpful thank you
Very understanding and very polite too.
Tm legal called me today, I am recently out of hospitol after a long stay and they treated me with compassion and understanding about my situation.
Very friendly and helpful. Understanding and makes it easy to make payments that are affordable. Big thank you to Billy for getting me back on track and paying. Didn't judge my situation and was pleased to help. Really respect these guys thanks again
Danielle was extremely polite and helpful. She resolved my issues swiftly and professionally.
The lady I spoke too was very helpful. Thank you for helping me.
DANIELLE WHO I SPOKE TO ANSOLUTELY BRILLIANT. VERY PLEASANT LADY.
Great customer service
Aiden was helpful resolved gave me option to resolve my arrears
Spoke with Keo today and he was super supportive and really helpful making a stressful interaction really easy and pleasant. Thank you
Friendly, polite, understanding not the standard of an average debt collection call. Quick to set up a payment plan and informative.
Very helpful
Rachel was very professional and knew what she was talking about, she was very helpful and made the call feel good with kindness and good manners.. thankyou..
Put the call off for while, and don’t kno why I think the person I spoke to was aidran or something and he was amazing on the phone, sorted out the problem right away and was very helpful and made me understand what I needed too!!
Declan was Absolutely 💯 amazing well polite and friendly.. he is a keeper
How did you do? Well pretty badly actually. I spent 30mins trying to pay 5.00! Google pay accepted then rejected, card number rejected completely multiple times yet a valid visa debit that works in tesco and pay-at-the-pump etc. Got to be a fault at your end but won't accept that.
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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