5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
I spoke with Avi today.His voice was very calming as I was nervous about how it will go.Avi was very reassuring and he explained the process and my opyions very clearly.I was feeling a lot better after our conversation.Thank you Avi.
No empathy, just harass and hound! These people say they represent other people who buy unpaid debts for nothing then hound and harass people for payment of the full balance! Absolute disgusting how they bombard people with emails and letters with threats that they are going to send people to their houses! Even after being made aware the person has serious mental health problems. They just up the harassment! Totally no empathy at all. Utterly disgusting company! Then get reviews removed because they don't like people saying how they harass people! They then contact trust pilot to get my review hidden for defamation! Why? Because you don't want people to see how you really are? Have you noticed after there is a bad review for these, the next minute there's a influx of 5star reviews with a very similar write up! Like "I've spoke to so n so today, they were amazing" really strange that isn't it! Surly I'm not the only one who noticed this! Check the low reviews, you'll see the real picture of what this company is like!
Spoke to a lovely gentleman called Billy so helpful and understanding. Everything sorted in one call. Give the guy a raise!
Very polite, understanding and took her time to explain and listen, Thank you Kat
Top man help me out and made it a easy to resolve my problem
Keo was very helpful in explaining the process of a ccj and helping me to understand. He took down several notes about my circumstances and situation and he was very understanding and helpful throughout the conversation.
Klint was really helpful with sorting my problem made it really easy to talk to what a credit to the company not many people like you
I spoke to Kat today. I was feeling very anxious but knew I had to get in touch to start paying and setting up a direct debit. Kat was really lovely in her manner, treated me with kindness and listened to me explaining my acute health issue last year. She really put me at ease but also explaining to keep repayments up to prevent further action. I now sleep better as I have woken up in the night really anxious. Thank you Kat. A credit to TML
Laura was very helpful and understood my worries about my debt and managed to sort things out
Excellent service , kat the advisor was excellent.
Spoke to a staff member called Charlotte and very helpful in sorting things out due to me not being well in health
Thankyou to Aiden, who was lovely and polite to help rectify a situation it was greatly appreciated x
Kat was amazingly helpfull
Spoke to Rachel today. She was very helpful, listened to my issues and trying to find a resolution to help financially. Thank you.
Very helpful and polite lady
Spoke to an advisor this morning kat. She was fantastic help couldn’t have done enough. She explained everything and Made me feel at ease
Hi just spoke to your advisor called Akeel. He dealt with my issue in a polite and professional manner. He is a credit to your company and deserves a pay rise … thanks
I spoke with Ishmael today,he was very polite. friendly and helpful. I wish everyone would be like him
I’ve been speaking to kat who was very helpful much appreciated thank you
Kat was polite and helpful with setting up a direct debit
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
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TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
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