Rago was very helpful
Rago was very helpful

5 months ago
Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new car, they took the payment, set up a direct debit… Then called two days later to say... See more
6 months ago
I spoke to a lovely lady and she was so helpful made everything easy for me to understand as i was a bit confused about everything. She was so understanding of my situation which made me more comforta... See more
6 months ago
Nice man Avi Sorted me x
6 months ago
Spoken to a man called Akeel and he was very helpful, well spoken and very understanding. Was great help when it came to discussing my debt and helping me out with an affordable payment plan. Thank y... See more
Rago was very helpful
Customer service was amazing, very helpful and understanding, I spoke to Ishmael today and he was very re-assuring, calm and helped me understand what I can do in my situation and helped me sort out a payment plan I can handle. However he stated that it almost became a court case as no payments they’d tried to take previously hadn’t worked, it was due to having slightly wrong bank details but nobody over the 8months had tried to contact me about the payment failing due to incorrect information, even though they got the details fro m Very account and I’d used them to purchase something so the details should’ve been correct? Please try and be more open with customers and let them know of the issue instead of just sending letters about the balance left to be paid. I’ve now had to pay an extra £100 because of this!
Been on the phone with Avi , he was helpful and kind . Thank you Avi
Helped with my queries
Avi Great customer service Thanks
I spoke with Connor today and he was so helpful and helped me set up a direct debit thank you
Very helpful call handler at TM Legal. Clint explained everything and answered all our questions. Great job
Got a phone call managed a arrangement that was affordable and the man was very understanding
Amazing once again massive thank you to avi he really helped me sort my problems out
Adrian was so so helpful and lovely, I suffer with anxiety and his telephone manner really excellent. He helped to resolve my issue and gave me the reassurance that I needed in order to get my issue resolved
Today I spoke with Connor and he explained everything very well and made me feel at ease, he resolved the issue quickly and professionally.
My problem was quickly solved with the help of Akir. Thank you.
Avi was very helpful after my last contact with them he understood what I wanted to do and now I’m on track to clear this debt
I spoke with Aidan today he was really helpful and understanding on my situation with my mental health and finances, he made me feel at ease throughout the call, I struggle to speak to people about my finances but I’m glad I made the phone call and Aidan was on the line thankyou
Easy to talk to and understood my personal problems.options for a workable solution to my debt.
Clint was very helpful and understanding of my situation sorted me out with no fuss too marks and thanks 🙏
These people are extremely incompetent rude and to put it politely, some of the lowest IQ people that I have ever encountered. It is like, they are doing EVERYTHING they can, to wind you up and infuriate you. I was told to remove, certain words from my original review, so that’s what I have done. I have never in my life experienced anything like it! I make monthly payments to them, but if they are made 1 day later, then I get phone calls, text messages and emails, saying that I didn’t make the payment, even though I did, and I also got email and text confirmation, that I did just that. I am very busy, and work 5 days a week like most people, and if the payment is scheduled for a Friday, and I pay the day after on a Saturday, then on the Monday I have a barrage of calls, email and text messages, saying that I didn’t pay, even though I did, and got confirmation on it. I then call them, and their staff then after long and tedious security check questions, finally get to realise that I actually DID pay, then they say sorry we need to update “our system”. But just to get there, is also a process, as many of their staff are rude, impatient, and keep interrupting, so I had to hang up on several of them, to get to speak to a polite one, that has just a little bit of intelligence. Last time, I spoke to one of there staff, a couple of weeks ago, I did make it very clear to them, that they need to sort out,“Their system” so I don’t get these extremely annoying and unnecessary phone calls, texts and emails, saying that I haven’t paid, when I HAVE. So guess what happened just now?!! I got phone calls, texts and emails saying, that I haven’t paid, when I HAVE I did that on Saturday!!!😡🤬😡😫😡🤬😡These people are straight from hell and SO incredibly stupid! It’s beyond anything that I have EVER experienced! I did warn them, that if this continues, I will report them to the police, take them to court AND get a newspaper to write about just how stupid TM legal are, how they are harassing people, and how they just can’t understand, simple instructions and messages. Their phone staff, I spoke to two weeks ago, said that he would make a note, of all that, but he clearly hasn’t, or his extremely incompetent, low IQ colleagues, don’t bother to read his notes in the file…my patience with these people, is over and out. I did say, if you keep behaving in such an outrageous way, I shall stop making payments and change my number, and you will be reported for harassment, and taken to court…and guess what? They have done it again. Payment was made Saturday, not on Friday, and I received a barrage of annoying and untrue messages, about missed payments. I did not miss anything. TM Legal has missed EVERYTHING and now that is it over and out, I am so done with them. But first I will expose them, newspapers and court, for all the harrasment and nuisance calls, texts and emails that they have done. You will NEVER be harassing anyone again!!! TM Legal, you are an absolute DISGRACE!!! Shame on you!!! And train your phone staff to be polite and not interrupt! That’s the very least you should do. You are a joke and a disgrace. No more TM Legal. PS. In response to YOU TM Legal. No, I will not be more in touch with you, I have been MANY times, I spent over an hour, on the phone with you, a couple of weeks ago, but you don’t care, you don’t listen, or you simply don’t have the competence or the intellect m, to understand ANYTHING at all. The only way, to get you to stop in your tracks, and get you to reflect, on your ways and listen, is by writing a public review of you, and that’s exactly what I did…and look who is now reacting, and want to make amends…well we are way beyond that. You can read, about yourselves again, in some newspaper, I will let you know which one, when that is done.
Said there sending someone round to my house for a field visit can't wait til they call I will make sure I'm at home , nothing but bully boys .
Thankyou Danielle you are truly a life saver. Helped with my debt to come to an arrangement which is affordable. I’ve been ignoring these people for a while now but I’m so glad I finally contacted them feel like a weight has been lifted of me. Thankyou again Danielle you are very polite and respectful
Aiden was so polite and very helpful always maken sure u can offered what ur paying makes calls like these comfterble couldn't recommend the staff hear enough thanks guys x
Based on analysis of 70 reviews rated 1-2 stars for TM Legal
“Called them 3 days prior to make a payment and set up a direct debit as my debit card is stolen and awaiting a new ca...”
“this fifth payment failed (i didn't have money in bank account), which they said i'm now in severe arrears as it fail...”
“They keep putting fake reviews to control the 10% of bad ones, c'mon Trustpilot, sort them out”
“Please do not give your standard generic response with the usual false names, and again I see more false 5 star reviews”
“Review number 6, but this time a letter headed by TM Legal but now saying Perch Capital Limited v myself”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
TM Legal is a specialist law firm based in the UK, authorized and regulated by the Solicitors Regulation Authority. The company focuses on providing debt recovery and litigation services to both individual and business clients. With a commitment to helping customers navigate legal challenges, TM Legal offers a range of solutions tailored to meet the needs of those dealing with debt-related issues. As a trading name of TM Legal Services Limited, the firm operates within the Perch group of companies, which includes various entities specializing in debt resolution and financial services. TM Legal aims to assist clients in understanding their legal options and managing their accounts effectively, ensuring transparent communication throughout the process. Their dedicated services cater to a diverse clientele, from personal debtors to corporate entities seeking legal support in debt recovery matters.
TM Legal receives overwhelmingly positive feedback from customers, with many praising the staff's understanding and compassionate approach during difficult times. Reviewers frequently mention how helpful and efficient representatives like Ranell, Ash, and Bianca are, often alleviating stress and providing clear explanations. The customer service experience is highlighted as a strong point, with many expressing gratitude for the support received. However, a small number of critical reviews raise concerns about the company's legitimacy and payment practices, suggesting that some feel misled or pressured. Despite these negative sentiments, the majority of consumers appreciate the professionalism and care shown by the staff. Overall, TM Legal is viewed positively, with a strong emphasis on helpfulness and understanding.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.