Superdrug Mobile Reviews

Joshua was very helpful and friendly cancelling the account.

Very good customer service, especially the staff Courtney under the Web Chat. Very quick and clear response.

The advisor was professional was able resolved my concern. Thank you Mateuz

Superdrug Mobile were advertising via email a great promotion - unlimited data, calls and texts for £10 month for 6 months. Great! Except they will do their utmost not to give you that offer. You get to the payment screen after entering the promo code (which does work because you see the money taken off) and the site crashes. It tells you to contact customer services so I did. The advisor tells me there's a technical problem so the tech team will fix it next week (this was a Friday). All through the next week they give the same old excuse "the tech team are fixing it". In the end one advisor tells me I have the offer applied as of now (it's not) and another says it won't be until next month. That is not good enough. Don't advertise offers you won't give to customers after you take their money and port over their number! I will be contacting trading standards for false advertising. I will be leaving ASAP.

Great customer service, it really took a few minutes and we knew what was wrong! Thank you Matzeus 😊

The help I received from Joshua was absolutely amazing, he really took the time to help me with both issues that I had and was able to rectify them both fairly quickly. I highly recommend the support from superdrug.

The SIM card would not activate and the customer service team on their website had me going in circles, turning the phone off and on and numerous other technical tasks that I had already performed to set up the sim. All to no avail. In the end I had to take the sim back to the store. Stick to giff gaff.

I was having problems with my data but Michael was really helpful. Thank you

Superdrug mobile are great value and their help team have always been efficient and sorted any problems I have had. Today in particular, Mateusz has been excellent!

Got quick professional answer from Courtney ! Very pleasant and helpful manner.

I purchased a second SIM card only to discover that I can not use it with an existing account. I need to set up a second account with a new email address !!! I asked for a refund. After uploading copies of the receipt I was asked to provide details of what shop I will claim the refund from, what date and time that I will visit the shop. I asked them to cancel my existing SIM card (no contract). They refused to do so. I am now facing the prospect of loosing £10 and/or having to claim through the courts. Money for nothing for super thieves! Put simply, super drug like to make life very, very, difficult for their customers. I recommend that you avoid this company.

Courtney, made the chat a pleasant experience and answered my questions

Good customer service

Matezus was very helpful and a great advisor got me sorted many thanks to him

Mateusz was really helpful and quickly sorted out my problem.

Definitely not to be used for any kind of business number. I made this mistake and did not know that If you do not top up for 6 months the number would be deactivated and can never be used again. Apparently they send email warnings before this happens but I did not receive any so now I have to replace 1000s of business cards and brochures. Chat option not very helpful either, very blunt and matter of fact.

Michael was so helpful and patient in resolving all my queries and being extremely understanding. Thanks

Had a login issue while trying to buy a new sim from Superdrug but spoke to Courtney and she got me through it. She was very patient and knowledgeable and within minutes issue was resolved! Thank you Courtney, you're awesome :)