Superdrug Mobile Reviews

Had an account for years, trying to renew my plan and I need my marriage certificate to change my name but on my dashboard and account details it is already in my marriage name which is always had been!?! Now they won’t help ? I can’t find my certificate I shouldn’t need to I set passport photos with my married name on nope….

Very helpful... they take there time with you... you don't feel rushed... and very respectful... and a big thank you to Mateusz... your a diamond

The customer service is brilliant on this website. I had a question and spoke to an advisor called Courtney and she was able to answer straight away, brilliant service.

Customer services for Superdrug mobile are amazing, they are really quick in helping with any issues and it’s really easy to get in touch with them. They are the best network providers I’ve been with

Sunderland Superdrug pharmacy couldn't recommend enough, very helpful and lovely staff. Feel like nothing is too much :)

Spoke with Courtney today regarding my auto renewal payment and the person was very very helpful so i just want to say a big thank you.

Thanks carmen she was very helpful and polite

I been if us guys few years now and I love your services especially when I go abroad with the kids we always have internet 🥰 lovely service thank you

Bought Superdrug mobile & the girl in the store tried to set it up but I had to change over my number & do something else myself, went home & tried to change my number but it wasn’t working, you can’t just phone up the company like you normally would if something was wrong you have to deal with a bot! So my phone is still sending txts like its being sent from a different number & I have a brand new iPhone but 5G doesn’t work & the signal isn’t great either so after Xmas going to change to someone else, it’s really annoying having to deal with a bot when your trying to fix something instead of just phoning up & them talking you through it!!

Always helpful,normally find what I want.

Great value for money

Spoke with Courtney and she was excellent! Resolved. A Mastercard that had expired on the Auto Renew setting that was not working. . I am not sure my Superdrug dashboard concerns were fully acknowledged, but a technical ticket was raised.

Mateusz was super quick and helpful with helping me with a problem, great service

after speaking to numerous people yesterday to try and get help with my Health and Beautycard/SIM problem, who couldn't help, Mateusz saved me! He is literally amazing and understood the complicated issues I was experiencing, and solved my problem. Thank you so much Mateusz you are a credit to Superdrug Mobile :)

I have used online chat twice now and both times have been assisted by Joshua, very helpful and clear instructions, thank you again Joshua.

Mateusz sorted out a problem with my auto renew failing since I changed cards. She was quick and zeroed in on the problem and sorted it out.

Mateusz helped me negotiate a phone numer issue. He couldn't have been more helpful in successfully resolving it. It's people like him who provide such an excellent service that help you keep your customers. 10/10 with a Gold Star !!!

What great help Carmen was that how live chat should work got what wanted sorting first time keep up good work super drug mobile live chat