Carmen was so helpful
Carmen was so helpful

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Carmen was so helpful
Very good response. Vinnie did a good job solving my issue and actioned my request
Mateusz was so helpful for customer service. He helped very calmly.
Big shout out to Vinnie who helped me with activating a new simcard today! Brilliant service. Thank you.
Wanted to give a massive shout out to Courtney who assisted me in making sure I have roaming in my Paris trip. She is kind and very helpful. Knowledgeable of the product! You should hire more like her who know the products and services! Thank you again Courtney!
I spoke to Courtney on Live Chat on Superdrug Mobile. She was very helpful and assisted me quickly
Courtney was very helpful. Especially by helping me figure out that I was trying to sign in to my account via private mode rather than normal. Super sleuthed my dilemma and gave me a solution
Matesuz was brilliant given him a 100 percent pay rise
I received amazing service whilst dealing with an issue. Joshua was of great help. I’m very happy with the service.
Problem solved Joshua was a great help with a query that I had today
Received assistance from Courtney. Was very helpful & patient enough Assisted me through from beginning to the end. Made me understand & my account worked perfectly fine. ☆☆☆☆☆
Fantastic service from Mateusz today. Clear instructions and very helpful
Helpful staff - Mateusz
Not happy with any of your replies your unless replie say can help but can't help Signed up as had unlimited data deal fort was good ..shop set everything up for me said everything be on in 2 hours including adult contents .now 3 months later still not on .been trying get it on .my card turns it on off but still don't work .emailed them several times said be able do it if have password or driving licence I don't have either .but was one lady said be able turn off manual..i turned plan off as is had enough but still took money for few more months ..I'm 50 not 5 how this company are treating me .sent disability bius pass. Birth certificate phone .plus shop seen me set up could checked with them or video called me see I'm not a child plus would t be talking like this if was a child .don't carry on lieing with your replies I can get in to most of my over 18 sights .but want unlock the search unlocked with my credit card still don't work fed up net work crap replies not doing nothing about it if look see getting in to over 18 sights just need fully unlock it if wasn't over 18 wouldn't be able do revew like this
Today I have received a great service from Mateusz . I lost my sim card and then contact with Superdrug mobile network and within 10 minutes they issue my new sim card .Mateusz was very friendly with great communication skill . Thanks once a again .
Matseuz was really informative and clarification was appreciated thanks
Mateusz Kindly assisted me with my query and fast too. Very happy.
Mateusz made my query easy and it concluded in me getting what I wanted. Wish they were all like this. Top work Mateusz. Thank you 😁
Courtney was a massive help for me today, much appreciated :)
Had the sim card for under a week and already cut it up and binned it worst sim card provider I've been with customer service what customer service keep well away back to EE I go
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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