Stores Musictoday Reviews

Pre ordered Rush concert tickets and CD. I have never recieved the CD. After several email attempts and hours wasted on hold I have given up. I guess I have been victom of an internet scam. Customer service is non existant. Now I wonder if I even have tickets. They say live and learn. Well learn from me. NEVER USE MUSICTODAY!!!

My grandson didn't get the tee shirt in time for the show. Six weeks and still no merchansise. Customer Service dept is rated big zero!! No help. If an item is out of stock, we should have been told so at order time. There were unlimited quantities at the show. Never buy again from this company!!!!!!!!!!!!!!!!!!!! Buyers beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I wish I had read this site before I ordered from these people. After I found out that they sent my t-shirt ground and charged me for guaranteed they asked me not to insult them! Please - after they ripped me off they asked me not to insult them!?! Enough said! Never do business with them.

Dear venues and artists - this company cannot handle the server traffic, and you can see from the other reviews here that they will not take good care of your fans/customers. Find someone else to sell your tickets for you. And make them prove that they can handle your traffic. I just spent an hour and half trying to get tickets to Bonnaroo, and received 10-15 error messages at various stages along the way, only to be bumped back to the back of the line each time. For $25 service fee I expect more.

Wish I had seen this web site before buying tickets and booking a flight. It appears that I'm not the only one being jacked around by this most unprofessional and inefficient company. Clearly a scam company. How do they stay in business?

I ordered two Jimmie Johnson 5 time champ jackets on 11/23/11. Was supposed to be 6 to 8 weeks. Today is 2/21/11 talked to a manager. Now being told that they stopped making these jackets. What a bunch of clowns. I am contacting Lowe's to info them. Don't order for these jokers. They suck!!!!!

Bought Kenny Chesney tickets on December 7, 2010 for a March 19, 2011 concert through his fan club presale. They only mention AFTER you buy the tickets (in the order confirmation email) that they will not send the tickets until roughly 10 business days before the concert, to combat reselling/price gouging on craigslist/stubhub/etc. So I have to wait 3 1/2 months for tickets? I've moved since I made the purchase, can't make the concert, and you still won't ship my tickets until March? Some of us actually resell them for face value, but due to your shipping policy, it will probably be for a loss, or I'll more likely have to eat the $567.70 I paid for 4 tix!!! Ripoff through and through.

I ordered my ticket 3 weeks before a show and it never showed up. To make matters worse, the "Global Priority" shipping was more expensive than the actual ticket. I attempted to contact customer service (via email) multiple times the week before the show (both politely and not so politely) and never even received a response. I always like to order my tickets from smaller, independent companies, but if I have to choose between Ticketmaster and these fools, I'll go with Ticketmaster every time. Horrible service and NO PRODUCT!

I have ordered from this company 2 times (I should have learned the first time). The first time, I was charged for merchandise they did not have in stock, nor did they intend to get it in stock, and they did not bother emailing me to let me know this. I had to send 3 emails and make two calls to customer service to obtain my refund. The second time I pre-ordered merchandise (over 1 month ago), and I have not received my order yet or any updates, even though I regularly check the website for an update of my order. I also could not log into my account to update my email address and had to send 2 email requests to do change my address. This an unacceptable way to run a business!

It took nearly a month to receive my shipment. It took two weeks before I even got an email saying the order had been filled, and another week after that before the tracking number told me that the package had been shipped. Completely ridiculous for a few shirts to take so long to ship.

I purchased tickets for Jonas Brothers 2010 concert at BOK. There are currently four different seating charts online for this concert. We purchased tickets via one seating chart that had us in front row. I want a refund as we were given false information. Music today is unwilling to work with us on this. I will not purchase3 tickets again thru you for any concert. This truly is unfair and unjust. If we would have received CORRECT information on seating then this would be different. However if you google Jonas Brothers 2010 concert you will see very different charts Very upset customer Devella Butler 6284481 If we cannot get refund then I want me tickets mailed NOW so I can sell the stupid things.

I bought two tickets via Presale on Livenation/Music Today for the July, 23 2010 Jack Johnson concert @ the Verizon Wireless Center. My seating was printed as Section SEC G, Row O, Seats (5, 6). Recently I needed to buy another ticket. I went to the Jack Johnson website to go the general ticket sale website and got to ticketmaster.com. I did all the “best available” options and the seating that came up was Section C Row O Seats 22. How was the general open sale able to get better seats rather than with the presale? I’m very confused. I have contacted both Livenation and Music Today. Livenation by email and Music Today by phone. Both were unresponsive and unhelpful. Livenation only told me that I had the “wrong order number” and Musictoday repeated the phrase “all sales are final” and that they didn’t decide what tickets they were given despite what conditions were. I assumed that I would get better tickets (meaning closer to the stage, lower pavilion) if I used presale but instead I got upper pavilion. The tickets I got from, ultimately, MusicToday (Livenation refuses they didn’t sell me the tickets, although they did BUY and now OWN MusicToday) are worse than the ones I could have gotten during the general ticketing process. I feel used and dissapointed that Jack Johnson’s managment, etc. could have chosen to support a company such as Music Today when they obviously have no interest in ticketing enjoyable concerts but do in making money. I know now to never presale or buy from Music Today.

I received a confirmation via email when the order was placed. However, the order took 15 business days to arrive at my home, which is exceeded the 7-10 business day standard mail time. That was problem number 1, which I could live with. Problem #2...one of the items was missing from the package and was "cancelled" on the invoice. Where was the prior notification that my item was cancelled? No email or phone call or correspondence of any kind. Ok, so the item was out of stock, which I later found out. How about a refund on the invoice for the cancelled item? No, that would make too much sense. I had to call customer service to get a credit issued...which took 3 business days to get approval. Suffice to say, I had a terrible experience....stick to Amazon and other reputable sites for on-line ordering.

I ordered a calendar for a Christmas present and the present never arrived. I called the company and they wanted me to track down the problem with shipping. I did that and emailed them twice but still have not received a response. Will never use this company again

I went to the box office to pick up a concert ticket. The ticket was not waiting for me and they said they did not take credit card. I had to withdraw money from an ATM, buy another ticket, and never got a refund for the original. They said that no one was turned away at the door and it was my word against theres. Get your tickets through someone else, if EVER possible. Shady, shady company.

Company was holding my package due to a "glitch" with addresses (that didn't actually exist) and they didn't even inform me there was a problem. My card was charged and everything. Had I not investigated, they would have never told me of the problem. Once I got my package I discovered an item had been cancelled from shipping. When I called they said they didn't have any in stock to send. Again, no notice of that problem, either. I am supposedly going to get a refund for that item, but I have a strong feeling I'll be calling them about that, too. Awful experience.

Recieved a package in January that I ordered from them in September. Ridiculously bad packaging, one of the items was soiled and another item was supposed to be an original double sided card - I was sent a poor quality photocopy.