Southwest Airlines Reviews

Just called Southwest Customer Service because I noticed I transposed two letters of my wife's name on the reservation and couldn't figure out why the app or website wouldn't let me correct it. It cost $75 for them to correct it which is ridiculous and took me 30 minutes. That is straight up criminal for an error I noticed on a reservation that doesn't take place for 2 months.

Lauren was my flight attendant for austin to Vegas. I rang the bell to ask for a snack earlier than before end of flight. Instead of a simple no. She said "you didn't see the food before the plane?" Of course I did I just needed to board the plane on time. Said if I ring the bell one more time "we're done" Woah. They train their people to have superiority complex issues

Southwest rep just told me that purchasing earlybird doesn't automatically guarantee an A position and if you change your flight ypu give up earlybird yet I never saw a reimbursement since airfare was paid for in April. I signed up for earlybird and SOUTHWEST changed my flight. My boarding pass showed no earlybird yet my original ticket shows earlybird. No refund for either flight

Every time, without fail, this airline is at LEAST 30 minutes late. I avoid this crappy airline if I can but unfortunately sometimes I have to take a one way because the return time I want isn’t available on better, less crappy airlines. I’d almost rather not travel at all than sit on this cattle car and bake because the AC sucks while you are sitting, waiting. Pay for business class but why? Still packed airplanes with zero leg room and no arm room. So frustrating.

I am 47 years old and a frequent flyer on Southwest. I have never encountered this kind of customer service on any airline before in my life. Barry is the name of the flight attendant that yelled at my 3 yr old daughter. She was sitting at the window seat. I was sitting in the aisle seat and my wife was in between us. I woke up to Barry leaning over me with his head right in front of my face yelling forcefully and directly to my 3 yr old daughter. My wife was in shock and froze. My daughter had put some decorative children’s tape on the window and seat in front of her. It peels off very easily. It’s one of several plane activities my wife had prepared for our young daughter. We removed the tape immediately. I don’t mind Barry asking me to remove the children’s tape or for my daughter not to put children’s decorative tape on the window and seat but his tone was intimidating and scary. His aggression toward my 3 yr old daughter was uncalled for, rude, and embarrassing. He is a loose canyon. I could hear others around me talking about how he acted and I decided to try and say something to him. Next time he came around, I politely tried to suggest to him that he did not need to use that tone with my 3 yr old daughter. He immediately snapped cutting me off and said something like, “if you don’t like it, write a letter to Southwest”. I couldn’t believe it. I had tried to ask him nicely and he was doubling down. He continued, “this is not your property, if you think it is ok to deface someone else’s property, then write a letter to Southwest”. I was calm and was trying to talk to him discreetly, but he was loud and made a scene. I said, “I didn’t say anything about WHAT you said, I’m talking about ‘how’ you said it”. He did not seem to understand the distinction. He said, “I don’t have time for this. If you have a problem with what I said, write a letter to Southwest” It was a very unpleasant experience and I hope no one else has to go through that.

I arrived in Orlando 2 hours early for my flight to Columbus. Was told at desk since I was more than an hour early I had to leave my bags with an overweight young lad with his shirt out and a F you attitude. I put my golf bag on a cart , he took my suitcase and threw it on the floor inside a room. Upon arrival in Columbus, I got my golf bag but not my suitcase. Along with 27 others who were missing luggage. We were told by the baggage people to fill out a form and when the luggage arrived we could either pick it up (along with a $300 certificate) or they would bring it to us THAT NIGHT. I live 2 hours away. I chose for them to deliver it. When they called and said they had it, and confirmed my address (which I had already done with their worthless online app), I was told I was outside their delivery area and I could either come pick it up or they’d have Fed Ex deliver in three days. I’m working next three days so I can’t go get it. Half the clothes I have are in that suitcase. I have one appropriate outfit to wear the next three days to work. It was not my fault they missed 28 bags (probably due to that young boys lackadaisical attitude. Their customer service sucks

They apparently are counting small fanny packs now. I suppose it makes sense since I heard they plan to start counting neck pillows. Soon they will probably start limiting people to one bag total. Flight staff are inconsistent. Some of them are helpful, others will nitpick you.

We were traveling from Pittsburgh to Baltimore, then connecting to Raleigh Durham. Flight 1714, July 11, 2024, Boarding at 12:50 PM. My husband and I are seniors I'm 79, he's 83. I have COPD. The Customer Service Agent (Phyllis) saw my distress when I arrived at her desk, got me a wheelchair and got one for my husband too! She was a sweetie, very attentive to our needs and a Hugh compliment to your Airline. In my younger days I worked in hospitality and in fact, taught customer service in several hotels from Pittsburgh to Washington DC. Please reward this sweet lady, she's an asset to your Airline.

The no assign seating practice is highly inappropriate. This is a country of selfish people who like their space. It makes no sense. Today takes the cake though. There were 2 empty seats back by the bathroom and they didn’t allow anyone to sit there on a very full plane. As someone traveling with their spouse and who uses the bathroom a lot; it sucks. You can screen share or be with them. If the plane crashes you’re all alone even if you didn’t travel alone. Why even assign seats in the ticket if it’s total bs. People aren’t kind to move and flight attended aren’t gonna play that game. Everything else about southwest is pretty dope; so to be fair I give 3 stars. Also, the snacks are peanut free but have multiple other of the top deadly allergies and they have the audacity to call it an allergy friendly snack. My allergies disagree as does the nutritional label (see ingredients list).

I personally only fly Southwest. I absolutely love them! As someone who is disabled they have made travel so much easier for me and their staff is so friendly and amazing. I've never had an issue with Southwest and based on my experiences if I do, I'm sure they'll help figure out a solution. My only suggestion is that BWI is fully redone inside. It could use a people mover system for sure, but that's largely out of their control. Their operations though out of Rochester, NY are superb as are their operations out of Orlando and BWI.

If I could give Southwest Airlines no stars I would. After a recent trip to Vail Colorado for my son’s wedding my flight home to Charleston was a nightmare. After boarding the plane a medical supervisor told us we had to deplane ,holding up the rest of the plane, as my husband told the check in person that he had some altitude sickness in Vail. He was fine in Denver and felt fine on the plane. After quite the embarrassment,they made us leave and said we could be checked out by their EMT. The EMT determined my husband was fine but they still wouldn’t let us back on the plane. After kicking us off the flight for no apparent reason, they didn’t even offer to help rebook and let us stay at the airport for a day and a half to get home to Charleston without any assistance. If they thought my husband was so sick so he couldn’t fly, which was not the case,they should’ve been more sympathetic and helpful. Poor everything!

If I could leave less then 1 star I would. My experience has been poor from start to finish twice I have been delayed. One delay was long they caused me to miss my connection flight. They didn't even bother assisting me with finding a new flight until I went to the customer service booth. The 2nd time they ask us to line up to board and then tell us to sit....the pilot called out. I will never book with this airline ever again. I have been treated as if I bought my ticket from a bargain basement sale

The 1135 Southwest flight from Cancun ti Atlanta was significantly delayed. Fortunately we were met with an understanding, courteous, and professional crew of flight attendants that served us with polite responses to the delays, emphathtic engagement about the delays, and went beyond the call of duty to provide updates about connecting flights that were on time, gone, or delayed. The fact that they even provided instructions to assist the passengers with missed connections was just an amazing act of kindness. Some customers were very rude about the delays and but your team of flight attendants met their negativity with professional grace and positivity while explaining the delays to the best if their abilitity. The level of humor, engagement, quality service, professionalism, and empathy was wonderful. Please celebrate and congratulate the following crew for an AMAZING job done: Celestine Armstead, Derric Allen Rogers, and Phillip Jefferey Sorel! Please donʼt forget the pilot team as well: Captain Leon Boyd Newman Jr. and Flight Officer Christian Winford Barnes! Thanks again for an excellent job done in the mist of a difficult situation that was out of their control. I Love Southwest!

Southwest Airlines is the best airline. We recently experienced a maintenance issue during one of our connecting flights. However, the Southwest staff handled the situation with exceptional professionalism and provided us with an alternate plane. To our surprise, we received an email this morning informing us that they would be sending a voucher as a gesture of goodwill for the inconvenience, without us even having to request it. This is a prime example of how a business should operate. I am grateful that I chose Southwest Airlines and will continue to choose them in the future because they truly deserve it.

The flight from Pittsburgh to Phoenix was beautiful and have no complaints there. But at Sky Harbor airport at Baggage Claim my suitcase is purple and it's a plastic one with a pink name tag. Also the zipper that you can open to expand doesn't zip all the way. So I saw my suitcase and grabbed it bc of those identifiers. About 20 minutes later southwest representative calls me and said I had the wrong suitcase and of course I was so embarrassed and my step dad takes me back to the airport we were 20 minutes away. I get there and was apologizing a lot. The one Southwest employee a black woman went off on me and I was blown away. It was uncalled for and she was about to be recorded. So then I explained to the male employee what through me off and he agreed when be looked at the suitcases side by side that zipper was like mine and the pink tag like mine Yes I should have looked at my name and I learned a lesson from it. And the person who the suitcase belong to was so ignorant I understood she was upset I would be also. However when I'm apologizing and I legit felt bad the least she could have done was acknowledge that. And your employee yelling at me in front of people was the most disgusting way to treat people in that line of work. I'm 52 yrs old and worked in customer service my adult life and I have never treated anyone like that. I could give her a pass if i was ignorant to her. It's not like I was in the plane to another state I was 20 minutes away and I never touched the suitcase from putting it in the car. I landed at 7:05 pm from Pittsburgh to Sky harbor on Flight 3466. My name is Michelle Strachan and the black woman who is a southwest employee that yelled at me like a child in front of people should be dealt with because she will cause that airline more problems without a doubt. And it was a honest mistake that I felt bad about and please pay attention when a customer goes through something like that and is it in your policy to Tell your employees to yell at another adult who is not being disrespectful at all that it's acceptable that they act that way. I didn't record her but I almost did and it would have big a huge headache for your damage control team.

I was coming home from Reagan International airport to St Louis on flight 4670, the landing was the most horrible experience I have ever had with ANY airlines. I really thought we weren’t going to make it, the worst flight ever!!! I have been traveling with Southwest for years…. I should probably change.

we flew for the first time and they ruined my luggage. the lady at the baggage dept told us to scan the bar code but never said you have 4 hrs. go to website big issues so had to have nice lady file for us told us they are good at taken care of this issue. send all the info pictures and receipt. Now told nope not paying cause you only had 4 hrs. so this is now they treat customers. Will never Fly them again. they do owe me for destroying my suitcase, it to top it off the lady who works for them said happens all the time and you shouldn't buy that kind cause it doesn't expand wasn't that nice of her. jamie

This airline is BROKEN and I hope Elliot Management can turn it around. Please stop trying with the folksy inflight service attempts and just fix your planes and upgrade your maintenance problems #lasvegas #5022 #abq

I would like to take out this time to thank Michele Peebles for being so diligent and calling my family back in regards to my mom‘s walker that she left at the airport the service was outstanding, and hopefully this reaches the right individual to give her her recognition of representing the company very well. This just goes to show they’re still good people out there and we definitely appreciate your services. Hopefully you have a great and bless day and thanks once again for being who you are a genuine kindhearted person we wish you all the best and keep doing what you’re doing and that’s being great

Honestly all the flights I have been on this year (5+) have been delayed and I am pretty tired of them not knowing why/doing anything to fix it. Sure you get baggage check for free but at 2hrs delay not worth it. The quality has plummeted. I cannot wait for the new law to come into affect because Southwest will owe their customers millions. About time they had someone keep them accountable.