Southwest Airlines
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Don’t fall for the delayed baggage line they give you
I arrived in Orlando 2 hours early for my flight to Columbus. Was told at desk since I was more than an hour early I had to leave my bags with an overweight young lad with his shirt out and a F you attitude. I put my golf bag on a cart , he took my suitcase and threw it on the floor inside a room. Upon arrival in Columbus, I got my golf bag but not my suitcase. Along with 27 others who were missing luggage. We were told by the baggage people to fill out a form and when the luggage arrived we could either pick it up (along with a $300 certificate) or they would bring it to us THAT NIGHT. I live 2 hours away. I chose for them to deliver it. When they called and said they had it, and confirmed my address (which I had already done with their worthless online app), I was told I was outside their delivery area and I could either come pick it up or they’d have Fed Ex deliver in three days. I’m working next three days so I can’t go get it. Half the clothes I have are in that suitcase. I have one appropriate outfit to wear the next three days to work. It was not my fault they missed 28 bags (probably due to that young boys lackadaisical attitude. Their customer service sucks