Southwest Airlines Reviews

Southwest Hotels provided the worst, most botched up hotel reservation experience of my life, and I'm a 63-yr-old frequent traveler, so that takes some doing! In mid-March booked a hotel stay for 5 nights in June in Orange County. Received confirmation of the booking by Southwest, who was usin Agoda search engine. All seemed fine; Southwest even emailed me about the upcoming stay more than once to make sure I was organized. Then, we arrive on the day, and there is no booking in the hotel's system. An hour on the phone in the hotel lobby (mostly on hold) with Southwest Concierge, and finally they tell me they had a problem getting the payment that was successfully charged to my credit card in March to the hotel. No attempt to contact me. No attempt to fix it and find me another hotel. No offer of points for my trouble or.to compensate me in any way for the stress and inconvenience they caused me and my partner. Just s lame apology from the poor sap at the call center and an "offer" to refund me the money charged to my credit card in March in 7-10 business days. Southwest needs to GET OUT of the business of hotel booking, as a look in google shows their performance is horrendously bad. I will never use this joke of a service again, and neither should anyone who wants to be able to trust that their hitel confirmation actually IS a confirmation without having to follow up behind the booking agency. For your peace of mind, I recommend you AVOID SOUTHWEST HOTELS ENTIRELY and Use Booking.com instead. That's who I turned to to secure a hotel stay at the last minute. I've used them dozens of times with no issues like this. Until Southwest Hotels can get its act together, it is likely to cause you grief.

I have almost always had great experience with Southwest Airlines. Great rewards program. Good flight experiences (except for weather delays that affect all airlines). Lack of extra fees for flight changes and baggage. Friendly staff. A couple of caveats: They never seem to have direct flights to anywhere I want to go. The Internet is often down. Business select doesn't offer much if you don't want a free drink. Early boarding (low A's) doesn't mean as much if there are so many preboarders.

This airline is quite straightforward, you know what you will pay and there are no hidden fees. Plus the 2 checked in luggage pieces are an advantage

THE WORSE RAPID REWARDS PROGRAM FOR HOTELS! they are deceitful. They are liars. They told me I would get a refund for a hotel if the hotel would accept the refund. Hotel accepted. Got them both on the same line. They completely lied. Daniela is the supervisor- truly worse customer service rep I have ever encountered. She is not a problem solver, has no customer service etiquette. I have a SW airlines credit card I will be canceling. I will no longer be flying or using miles on SW airlines. the WORST

It’s not just one time! It’s multiple times and occasions I’ve been stuck dealing with bad service from southwest: I’m currently on a flight now that hasn’t taken off because some unknown occurrence. This stuff is terrible and it’s time for change! I mean for myself! I’m on my way to never flying southwest again. Never should my American dollars be used to help fund another person agenda at the cost of my happiness. 🖕🏽🖕🏽 southwest

It’s hit and miss on flight experience. Some attendants are rude. DO NOT purchase their internet. It is the worst. All other airlines are better. They are always in the crappiest parts of airports. I reached out to customer service on the plane and told to contact customer service. It was their online customer service. I was on the plane and I told them. I basically got “too bad.” Thank god my company is moving towards Delta.

I fly from Las Vegas to Long Beach very frequently in the last two times I’ve flown I’ve try to sit by the window and people say that the seat is reserved. I’m like, can passengers do that? I’m in the flight right now and it happened again. I believe is open seat. Not to reserve. Thank you for listening

If you get a text stating your flight is delayed...IGNORE IT since they can still board and leave at the original time. They claim the text is a courtesy notice to leave you stranded which happened to my husbands flight today from Tampa to Denver...text said flt 1110 was departing at 1:38pm instead of 11:40am...it left at 12:04pm.

Fly them all the time. Flying today and the flight attendant forced me to remove my bag from the overhead for someone whos bag was too big to fit under the seat. The person came on late with 2 bags. I had one, but they made mw move mine. Im well over 6ft tall.and this left me with no leg room to stretch. Usually I can stretch out with my legs under the seat in front of me but not today. If thats how Southwest wants to treat loyal customers, I will fly someone else

I had things stolen from my checked baggage. I also don't like that they don't assign seats. You are put into a group and one group at a time goes on the plane and you can sit where you want. I paid for business select and didn't get a good seat. I paid $125 to get upgraded and it was for nothing. Also, one of the luggage check-in guys was very rude to me and I only asked a reasonable question. I will NEVER fly this airline again.

We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!

I missed my flight due to auto problems, then when I got to the airport, the agent booked me for the next flight. Except she didn't book my second leg, or my return flights, and didn't tell me. At the gate I asked the gate agent about my connecting flight and the guy said I didn't have one. So he booked that for me, but didn't book a return flight, and he didn't tell me that. I guess, stupid me, I assumed those jerks would know I have to get back home and paid for a round trip fare. A couple days later when I didn't see a "check in" email for my return flight. I called and they said I didn't have a return flight and would have to pay another $198 to fly back. So I got double charged for the exact same flight because two agents screwed up. Their customer service/complaints people basically told me to go pound sand, it's just policy. What crap. I've never been treated so badly by an airline, and I fly a ton. That's it for southwest. I'm taking my business elsewhere.

Southwest has always been my go to airlines. Being wheelchair bound disabled, no airlines has done such a outstanding job as Southwest. They've always treated me with upmost respect, helping me from my chair into my seat and folding my power wheelchair down so it can be loaded into the belly of the plane. Of all my locations, the staff that handles luggage, has taken great care of my wheelchair as it weighs 65 lbs. I can't express my gratitude enough for all they do.

SWA has a number of good features like low prices - we do not pay for upgrade to sit closer to the front - and SWA does not charge for checked bags. Changes/transfers are easy and don't cost too much if you get the upgrade. I have the Rapid Rewards credit card that earns points with everything you purchased. My round-trip flight from KC to Philadelphia was purchased with points.

Worst airline. I made the mistake of paying double for their “ business class.” What a huge mistake. I thought I was treating myself but unfortunately about 30% pre boarded and took all of the premium rows. So even being A3, I was far back, crappy uncomfortable seats. Pro tip, fake a handicap and you can get the perimeter seats for no extra charge.

On 3/19/2024, I encountered an unexpected issue while attempting to check in for a Southwest flight at the airport. Despite having booked my flight a month in advance on 02/12/2024 for a family funeral trip scheduled from 03/19 to 3/25, I was informed by a Southwest agent that I needed a consent form from my sisters to travel with my minor niece and nephew. This requirement was unfamiliar to me, as I had previously traveled with the minors on Southwest Airlines without encountering this request. The interaction with the agent and their supervisor was disheartening, as they exhibited rudeness and disrespect towards me. Despite my explanations and requests, they did not show a willingness to review my travel history with the minors or consider the circumstances of my family's bereavement. Additionally, I was given conflicting information about the acceptance of a notarized letter from the minors' guardian, causing further confusion and inconvenience. I respectfully request a review of this incident, as it has caused distress during an already challenging time. I hope that this feedback can contribute to improvements in customer service and clarity of travel requirements for passengers, particularly in sensitive situations such as family emergencies. I had a difficult experience with Southwest Airlines, as I was unable to board the flight and encountered unhelpful customer service. Despite this, I received a refund. I then booked with American Airlines and had a positive experience. I will be choosing American Airlines for future travel.

TSA randomly selects people for a secondary screening at the gate, which is out of all airlines control. However, with most airlines assigned seating, this only affects the flight you are selected for the screening for and doesn’t affect your boarding. With Southwest’s check in and reservation system, getting selected for secondary screening means you are in for major issues. Southwest’s well rehearsed response by phone support, check in personnel and gate agents, for the multiple impacts, is that it is not our fault’. That you were selected by the TSA, not Southwest, so you get nothing from Southwest to help rectify the situation of getting a late C group number when you went to all the trouble to check in and your spouse on the same reservation gets A group. It is true that it is TSA for being selected for the extra secondary security screening for the first flight. However, all the issues on subsequent connecting fights are caused by Southwest's reservation system and boarding process. There is no reason not to get assigned your legitimate place in line on the rest of your connecting flights as the TSA screening has nothing to do with them. Even worse then not being able to board with the rest of your party on the reservation on subsequent flights, is losing your TSA Pre Check from paying for Global Entry on the rest of your connecting flights. On international flights you usually need to go through security again after clearing customs. On my recent trip back from Mexico, the rest of my party with TSA Pre Check cleared security in 5 minutes and then waited another 50 minutes for me to finally show up. This is very much Southwest's issue. Other airlines with different reservation systems have none of these issues. There are things that Southwest could have and should have done on my connecting flight. I clearly should have had an A group number as all other folks on the reservation with me did. All the numbers are gone since the Southwest system would not assign my connecting flight boarding position since it wouldn’t assign the 1st flight. However, Southwest lets "special circumstance" folks board after the A group, before the B group. When I asked the gate agent in Miami, Monica V., if there was anything I could do to board at least close to the rest of my party, she parroted the party line that is was TSA’s fault and that there was nothing she could do. When I mentioned boarding after the A’s, she got that hostile look like I was just another low life trouble maker trying to cheat my way onto the plane before my turn. She stated that was ONLY for disabled passengers and my issue was not a Southwest problem. An even better solution is for Southwest to still issue you your boarding position number for your connecting flights and not remove TSA PRE from your connecting flight boarding pass

We have used Southwest a number of times and we have been very pleased with the service. We just got back from Panama city Florida and the service at check in all the way to boarding was seamless. The Southwest flight attendants are great! Can't go wrong with 1st bag free also. Personally, we like the choose your own seating once on board verses the assigned seating on other airlines.

I like this airline. I’ve flown with them multiple times last year. I mistakenly flew with United last week. Their app isn’t work and they don’t include carryon in the ticket price. United airlines is such a scam and I missed the service and ease of southwest. Just wanted to say I appreciate an easy and smooth experience.

I need to cancel a flight due to Covid travel restrictions. I was given a travel voucher but unable to re-book withing one year, again due to Covid travel restrictions. Southwest refuses to honor my voucher. They just took my money and will not work with me in way except to say sorry we are keeping your money.