Southwest Airlines Reviews

I had the pleasure of taking a flight with Southwest Airlines on 5/16/2025 in which I met one of the best flight attendants throughout all of my years of traveling. This flight attendants name Is Travis, I’m not sure of his last name but he frequently flies out of the San Francisco area. Travis was kind, attentive, and a blessing to talk to during the flight. Travis exhibited great communication while providing an awesome in flight service to all of the passengers.

Booked business class ,I am 6'5 290 lb can't fit in coach seat ,paid twice the price of coach,and to my surprise same coach seat I would have gotten at half the price I consider this FRAUD

Southwest Airlines customer service was awesome for my wife and I at the Myrtle Beach Airport on May 15th. We had 3 customer agents taking care of an old credit we had due to some priot health issues. They were super at there job. Amy, Carol, and Carolyn (CJ) had to contact tech support and were so helpful in our needs. We left being so happy with ther professionalism. Thank you for having peplr like them. we love your airline. Sincerely, Fred & Terri Blank

Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline

Southwest Airlines is a great company and theONLY airline I will fly. They are polite, considerate, affordable when compared to the others

First and last time flying with this laires. They say that seat assignments are available 24 hours before the flight. Not a good experience.

Terrible. Worst flight I’ve ever taken anywhere in the world. Passenger next to me never put his seat belt on and the cabin crew did not ever check the cabin. They were too taken up cracking childish jokes as though the whole flight was a joke to them. Said passenger was also texting and receiving texts during landing. Airline safety surely isn’t a joke?

Cancelaron mi vuelo y no me dieron una solución oportuna, llevo esperando en el aeropuerto donde hice escala toda una noche y ahora me va tocar hacer escala en otro aeropuerto durante todo un día sin ningún tipo de atención ni solución rápida a mi problema que por qué los demás vuelos ya están todos llenos, será que esta aerolínea es tan mala y pobre que no tiene alianzas con otras aerolíneas para que me hubieran solucionado el problema rápidamente y poder llegar a mi destino

My luggage was irreparably damaged by their baggage handlers whern I arrived at my destination. I had a dent and a gauge or hole in my luggage. They said the dent was normal wear and tear but the hole was their liability. Do they gave me a voucher for $50 for a future flight. I took my luggage and the repair person said it was not repairable. I complained through Better Business Bureau and this time Southwest went back on their orginal statement and said this was normal wear and tear. So I am out a lot of money for a new bag. Southwest does not really save you money for any money I saved on the flight will be spent on new luggage. I will never fly Southwest again. I had a similar incident a long time ago with Delta where they put an irreparable hole in my luggage and they paid me for a new bag. Delta maybe more expensive but they are at least honest.

I have been a faithful customer of Southwest for years and have had mostly good experiences. I'm very disappointed, however, if the recent changes at Southwest - charging for baggage, reducing the length of time that flight credits can be used - I counted on these features. How I'll just start looking at Delta Airlines when I'm traveling.

I had the worst experience flying with Southwest Airlines. My family of five travels together with one large luggage to keep things simple and convenient. However, on our return flight, they charged us an extra $200 because our luggage was exceeding the standard size by just 5 inches. This is absolutely ridiculous! We could have easily checked in 5 smaller bags, each included in the price, but that would have taken up more space in the compartment and added more weight — making this policy clearly about squeezing more money out of customers, not about space or weight. To make matters worse, we weren't charged this fee on the flight in, but only on the way out. They claimed they changed the policy during our vacation, which felt like a total scam. This is pure corporate greed! I will never fly with Southwest again. Avoid this airline at all costs — they are nothing but scammers and crooks!

This review is strictly my opinion. My review is based upon changes that the airline has made, will make, or probable changes in the future. SWA continues to devalue Rapid Rewards (as it has done time and time again) and has upcoming plans to further devalue. They will begin implementing much less fair dynamic points pricing. This will make their rewards program much less advantageous compared to other airlines. SWA will begin checked-bag fees. They have always been ahead of the pack in the past with no bag fees. This will be going away. Again, much less advantageous compared with other airlines. SWA will start assigning seats (which implies charging for seats). They are becoming their competitors, which is insanely unnecessary. Again, much less advantageous compared with other airlines. Not only is SWA devaluing their reward points, they may also add expirations to points. Again, much less advantageous compared with other airlines. SWA may soon worsen flight credit expiration; which may naturally lead to charges for cancelled or changed flights. Again, much less advantageous compared with other airlines. Anticipated future changes are higher obstacles to acquire A-list, A-list preferred, and companion pass status; as well as reducing the perks and value. SWA may even start charging for carry-on bags. All of this makes them much less competitive and much less advantageous compared with other airlines. I believe that they are repeatedly punching the guts of their long-time loyal customers. None of their changes will inspire loyalty. These changes will be quite advantageous to the other airlines as customers will be driven away into the waiting arms of the other carriers. The leadership at SWA has landed themselves into positions that they don't belong in and have absolutely no business in. It is obvious that SWA is trading long-term success and loyalty for short-term profits. This is all both sad and maddening. I hope that the majority share holders can smell the stink of all these changes and kick the current decision makers to the curb. I wish you all luck with choosing other airlines.

I purchased EarlyBird Checkin for a total of $40 for one trip. I got B25. They claimed 70 people were ahead of me with priority of A-List and A-List Preferred. I don't believe this at all! This is a scummy airline. Now they're charging for bags when they used to brag about not charging and laugh at other airlines! I'll never fly them again and neither should you. They've gone downhill so fast! Every year since Robert Jordan was promoted to CEO in 2022 there has been a huge controversy. He is in WAY over his head and should be fired!!! He must go!

Trash airline that makes me give up my seat when I boarded first and now are charging for two bags. I have nothing good to say about this airline and I have been a loyal customer for years. They have lost my bags and treat their customers like garbage. Absolutely do not recommend

Southwest Airlines has long prided itself on being different than other airlines: from free checked bags to open seating, many distinguishing factors led me as well as millions of other customers to choose Southwest. That era is sadly at an end. With the adoption of a “penny-wise, pound-foolish” approach, Southwest’s decision to end the aforementioned features will likely result in customers abandoning it for other airlines. I grew up using Southwest, as it is a “family-friendly” airline through the baggage and seating policy. Now, little is left policy-wise to distinguish it from any other airline and the “family-friendly” factor is lost. I highly doubt that I will hear the words “thank you for choosing Southwest” after a flight ever again after they have chosen to shift away from consumers and long-term reputation towards investors and short-term revenue prioritization.

HORRIBLE! Paid premium rates for my whole family to be priority A boarding and they let a whole bunch of people FAKING needing wheelchairs on the plane and my family and I were forced to sit far in the back despite paying premium prices where all the lying lifestyle fat people got to sit in the front seats and they all spread out since the flight wasn’t full so 1 fatty sat in a middle and they refused to move. The early “disabled” boarding should be forced to the back of the plane. If someone pays double or triple fare to guarantee front seats they should get their seats!! You lost this frequent flyer forever.

First and last time flying with this laires. They say that seat assignments are available 24 hours before the flight. Seat assignments are nowhere to be found.

Worst airline for seating - they have no policy to stop seat saving and the attendants are NO help. I won't fly southwest again; worst experience flying in years!

Flight cancelled and the rebooking flight is 12 hours later, have work the next day that im gonna have to miss yet they give no compensation or help for the great inconvinience that this caused. Greatly dissapointed

Wow, first time flying Southwest and never again. Their business far gives you nothing and then you add $150 for a bag that was 4lbs overweight made it more expensive than flying first class with a premium airline. Rude staff!