Southwest Airlines Reviews

I want to give a big thank you to Onnie, the flight attendant on Southwest Flight #2913 from Chicago Midway to Cincinnati on October 28, 2024. His patience and kindness, especially with a mother and her young child, truly stood out. He went out of his way to make their flight smoother and more comfortable. The Non-GMO snacks were a nice touch too! It was a wonderful experience, and we’ll definitely be flying Southwest again.

One of the best airlines for me at least, never had a problem with the airline, always had the best experience with southwest.

I love your direct comment to Boeing this week; The CEOs of Southwest Airlines and American Airlines both want Boeing to deliver planes on time. Too bad our flight from Costa Rica wasn't on time and we had to stay overnight in Houston with a little over $500.00 in expenses that was denied by your company since it wasn't your fault!! Nothing compared to the $6.1 billion dollars Boeing is losing but to hard-working people it goes a long way. American Airlines, Delta, JSX....any one except Southwest will get our money for flights next time.

On 9/30/24 I was buying a ticket for my mom to come with me on a trip. After I purchased the ticket, I realized I had inadvertantly gotten a duplicate ticket for myself. My mistake, I really don't know how I missed putting in her details. I cancelled that ticket and was immediately going to buy her ticket , so I just did a flight credit. I put in her information and everything was going well until I tried to pay. I could not use the flight credit to pay for her ticket because the flight credit was in my name!! I saw that the credit was transferable, so we made her an account, transferred the credit and bought her ticket. On Oct 2nd we cancelled the ticket. As it was past the 24 hours for free cancelation and a refund she got a flight credit to transfer back to me since I paid for the ticket. She was unable to do this because you can only transfer one time. As a new user with Southwest I was unaware that when you get a flight credit you can only use it for a flight in your name. I thought that I would have a credit to use however I needed as it is my money. Then when we cancelled the flight and she was issued a credit I fully expected that I could have it transferred back to me. I'm sure that there are others who hadn't read the one time rule either. So, I find that Southwest doesn't care if they cheat you out of your own money!! First by issuing you flight credit that you can't use as you wish. It's my money, I should be able to purchase a ticket for anyone I want. Second by only allowing a one time credit transfer. I realize that it was my mistake in the first place not putting the ticket in her name, but it was a mistake. Southwest had the opportunity to rectify this when I called and when I filed a complaint. I didn't ask for a refund, I simply wanted the flight credit back in my name. So for an honest mistake, I have lost over $711. Had I purchased the first ticket in her name, when she cancelled and got a flight credit, she would've been able to transfer it to me no issues, as that would've been the one and only transfer. For those who would say have my mom give me $711 and she has a flight credit to use. She cannot afford that, which is why I was buying her ticket in the first place. It would hurt Southwest in no way, shape or form to simply return the flight credit back to me. They still get the $711 revenue. The paper trail is there. They can clearly see the mistake of the duplicate ticket and they obviously know how their 'rules' twist this mistake all around to cheat me out of $711. I will never fly Southwest again!! Buyer beware!!

We made sure that we are on the correct gate according to the screens. Turns out that the screens were incorrect and the speakers didn’t work. A Southwest Airlines lady claimed that she told the group waiting here to switch gates. We were sitting there the whole time (for 1,5 h) and the information didn’t reach us. They weren’t also calling our names before closing the gate. Getting a refund was also tricky because they claimed it was our fault. Luckily I took a picture of the incorrect screen during departure time. I got vouchers and was forced to use southwest airlines once more. The vouchers didn’t cover the tax, so I had to pay 50$ none the less. I selected business class and oh boy it didn’t made a huge difference.. I had access to slow internet during he flight and I got a free drink voucher. I asked for a hot chocolate but it turns out that the drink had to be alcoholic (stupid, what if I’m pregnant?). So I ordered a beer and wanted to take it home. Before I was leaving a stewardess took the unopened can from me.. saying she has to, sooorry. The kid next to me was allowed to take the snacks home. I will never fly with Southwest Airlines again. Worst experience ever. PS: they also damaged my suitcase.

Customer service and Airline employees were the best! Very organized boarding procedures. And they don't nickel and dime you to death like some we can mention. Stress and hassle-free flying.

Usually great service and staff that enjoy their jobs. Great value!

never was bad to me

Southwest airlines are awful and I never want to book with them again. I booked tickets 3 months ago, missed my flight and they cancelled my flight back with no refund. My flight hasn't even happened yet. I told them I want to book the flight out again and they want me to pay for my flight I've already bought and then maybe I could get a refund!!! The flight hasn't even happened yet!

2 flights with SW on Sept 18th and Sept 22nd respectively. Both flights were delyed by more than 2 hours due to mechanical problems. The last delay made us miss our flight to Copenhagen. No support or assistance from SW.

I got a vouchers for lost baggage and tried to apply it to a new ticket. Southwest online system confirmed the validity of the voucher, but failed to apply it to new ticket. Many calls to customer service, still cannot use that voucher. Avoid Southwest by all means

We were delayed four hours (and it may be more) due to a bird strike and I had to scramble to make arrangements for my son, which was almost not possible and extremely stressful. There have been five gate changes for other flights near our gates, so there is clearly a huge amount of disorganization. The bathroom was disgusting and had feces on the rim of the toilet. I understand that things happen, like bird strikes. However, there should be a plan in place for these events to mitigate delays for these occurrences. I will most likely not ever fly southwest again. There are massive issues that need to be addressed and it is very unfortunate that your lack of planning and extreme disorganization has caused significant and unnecessary stress for my family.

I am writing this review to talk about a concern about booking a flight in advance and being charged a standby fee. On Aug 16, I booked a flight with Southwest Airlines under reservation #4tcehq. My booking included a return flight, but I encountered an issue that led to an unexpected fee due to my return flight being placed on standby. On my day of departure, I confirmed my flight from MCO, only to discover that my flight was on standby and subject to an additional fee. I was not informed of the standby status or the associated fee before this confirmation, which created an inconvenience and an unexpected expense to me. i spoke with a supervisor named Dennis who was very rude and hung up the phone on me. I will never fly this airline again.

During the Holidays of 2022, I relocated across country, booked a trip home during xmas shutdown at work, (NOT FLEXABLE) flights were canceled for 5 day, by return could not be changed, therfore I had 1.5 days home with family. Received 800 dollars in fight vouchers, but (still unpacking, not flying) they all expired, I asked for extension, denied. DONE Flying Southwest Airlines For Life.

I’ve been a southwest customer for over 40 years. In the early days, I loved traveling with them. They had low fares and interesting facing seats. As they grew so did their bureaucracy. When Herb retired, I knew the airline would go down hill… as it has. They are no different from American or Delta now. Old crotchety flight attendants

Our flight was scheduled to leave Las Vegas at 2:55 PM. With no announcements in the gate area, the flight was quietly delayed to 3:15 PM, then 3:50 PM, then 4:15 PM, then 4:55 PM. Even as I write this review, there still has not been an official reason given for the delay. We have been told as passengers that we will “get to our destination, as soon as we can“. I find this insufficient. With corporate executives making millions of dollars just last year and flying around on their own private planes, they are not (and will never be) subjected to the shocking levels of inconvenience and stress caused by aircraft delays. Many that are stuck here with me are missing important family events, or connecting flights. The contempt shown for passengers who paid them good money (and who are responsible for their rise to a nationally recognized airline) is amazing. I have flown Southwest for 16 years, and this flight will be my absolute last. If there is anyway possible to avoid using Southwest airlines, I would encourage readers to do so.

I've flown 3 times this year on Southwest and at each interval I have had a great experience, even when things went wrong. During my most recent flight my app wasn't letting me display the boarding pass, but the counter agent remedied that immediately with a printed ticket. I called in on a few occasions to have an agent book my flight and I didn't wait a long time. They were helpful and informative. The flights were from Long Beach Airport and Sacramento and at each location it was easy to board/deplane. The prices are well within reason and the process to book is very simple.

Prima volta che mi capita di una com0agnia che usa il sistema open seat per assegnare i posti. Una schifezza totale. Se non sei tra i primi ad entrare trovi solo posti centrali perché tutti ovviamente scelgono un finestrino on corridoio. I bagagli li devi mettere dove fapita. Non puoi fare un check in ordinato.un carro bestiame è molto meglio. A bordo una puzza da nausea. Speriamo i piloti sappiano almeno volare. Evitate se potete

Southwest discriminate against me because I have a disability.

Sitting in Tampa for 6 hours trying to get home. Flight got delayed 3 times before cancelling it at 9:30pm. Southwest denied any compensation or hotel rooms. Worst experience I could’ve asked for this trip.