Matthew H

Aug 2, 2024

Frequent flyer on Southwest no more!

I am 47 years old and a frequent flyer on Southwest. I have never encountered this kind of customer service on any airline before in my life. Barry is the name of the flight attendant that yelled at my 3 yr old daughter. She was sitting at the window seat. I was sitting in the aisle seat and my wife was in between us. I woke up to Barry leaning over me with his head right in front of my face yelling forcefully and directly to my 3 yr old daughter. My wife was in shock and froze. My daughter had put some decorative children’s tape on the window and seat in front of her. It peels off very easily. It’s one of several plane activities my wife had prepared for our young daughter. We removed the tape immediately. I don’t mind Barry asking me to remove the children’s tape or for my daughter not to put children’s decorative tape on the window and seat but his tone was intimidating and scary. His aggression toward my 3 yr old daughter was uncalled for, rude, and embarrassing. He is a loose canyon. I could hear others around me talking about how he acted and I decided to try and say something to him. Next time he came around, I politely tried to suggest to him that he did not need to use that tone with my 3 yr old daughter. He immediately snapped cutting me off and said something like, “if you don’t like it, write a letter to Southwest”. I couldn’t believe it. I had tried to ask him nicely and he was doubling down. He continued, “this is not your property, if you think it is ok to deface someone else’s property, then write a letter to Southwest”. I was calm and was trying to talk to him discreetly, but he was loud and made a scene. I said, “I didn’t say anything about WHAT you said, I’m talking about ‘how’ you said it”. He did not seem to understand the distinction. He said, “I don’t have time for this. If you have a problem with what I said, write a letter to Southwest” It was a very unpleasant experience and I hope no one else has to go through that.