Southwest Airlines
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Southwest Crew -Cancun to Atlanta
The 1135 Southwest flight from Cancun ti Atlanta was significantly delayed. Fortunately we were met with an understanding, courteous, and professional crew of flight attendants that served us with polite responses to the delays, emphathtic engagement about the delays, and went beyond the call of duty to provide updates about connecting flights that were on time, gone, or delayed. The fact that they even provided instructions to assist the passengers with missed connections was just an amazing act of kindness. Some customers were very rude about the delays and but your team of flight attendants met their negativity with professional grace and positivity while explaining the delays to the best if their abilitity. The level of humor, engagement, quality service, professionalism, and empathy was wonderful. Please celebrate and congratulate the following crew for an AMAZING job done: Celestine Armstead, Derric Allen Rogers, and Phillip Jefferey Sorel! Please donʼt forget the pilot team as well: Captain Leon Boyd Newman Jr. and Flight Officer Christian Winford Barnes! Thanks again for an excellent job done in the mist of a difficult situation that was out of their control. I Love Southwest!