Southwest Airlines
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The flight from Pittsburgh to Phoenix…
The flight from Pittsburgh to Phoenix was beautiful and have no complaints there. But at Sky Harbor airport at Baggage Claim my suitcase is purple and it's a plastic one with a pink name tag. Also the zipper that you can open to expand doesn't zip all the way. So I saw my suitcase and grabbed it bc of those identifiers. About 20 minutes later southwest representative calls me and said I had the wrong suitcase and of course I was so embarrassed and my step dad takes me back to the airport we were 20 minutes away. I get there and was apologizing a lot. The one Southwest employee a black woman went off on me and I was blown away. It was uncalled for and she was about to be recorded. So then I explained to the male employee what through me off and he agreed when be looked at the suitcases side by side that zipper was like mine and the pink tag like mine Yes I should have looked at my name and I learned a lesson from it. And the person who the suitcase belong to was so ignorant I understood she was upset I would be also. However when I'm apologizing and I legit felt bad the least she could have done was acknowledge that. And your employee yelling at me in front of people was the most disgusting way to treat people in that line of work. I'm 52 yrs old and worked in customer service my adult life and I have never treated anyone like that. I could give her a pass if i was ignorant to her. It's not like I was in the plane to another state I was 20 minutes away and I never touched the suitcase from putting it in the car. I landed at 7:05 pm from Pittsburgh to Sky harbor on Flight 3466. My name is Michelle Strachan and the black woman who is a southwest employee that yelled at me like a child in front of people should be dealt with because she will cause that airline more problems without a doubt. And it was a honest mistake that I felt bad about and please pay attention when a customer goes through something like that and is it in your policy to Tell your employees to yell at another adult who is not being disrespectful at all that it's acceptable that they act that way. I didn't record her but I almost did and it would have big a huge headache for your damage control team.